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2nd / 3rd Line Engineer

1TECH STAFFING LIMITED
Manchester, United Kingdom
Last month
£30,000 – £36,000 pa

Salary

£30,000 – £36,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
On-site
Seniority
Senior
Education
Degree
Security Clearance
Required
Posted
20 Apr 2026 (Last month)

Benefits

30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking
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2nd / 3rd Line Support

Manchester

Up to £36,000 | Permanent | 35 hours per week

An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations.

This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.

Key Responsibilities

  • Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)
  • Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments
  • Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery
  • Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues
  • Lead, mentor, and performance manage IT Service Desk Analysts
  • Ensure security, patching, compliance, and best practice standards
  • Drive continuous improvement and infrastructure resilience

Experience Needed

  • Background in network and systems infrastructure management
  • Proven experience delivering 2nd / 3rd Line support
  • Knowledge of Microsoft stack (M365, Azure AD, Windows Server)
  • Experience with virtualisation, backup solutions, and endpoint management
  • Confident leading and developing IT teams
  • Full UK driving licence and access to own vehicle

Package

  • Up to £36,000
  • 30 days holiday + Bank Holidays
  • Christmas office closure
  • Local Government Pension Scheme
  • Free onsite parking

Enhanced DBS and references required.

Please get in touch as soon as possible as we have interview slots for next week!

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