2nd / 3rd Line Support Engineer

2nd / 3rd Line Support Engineer - HYBRID WORKING

We are looking for an experiencedTechnical Engineer to join a small, highly respected managed services team. This is a varied technical role combining third-line support, project delivery and regular client interaction.

• Third-line support, escalations and complex troubleshooting
• Microsoft 365, Entra ID and Exchange Online support and configuration
• Microsoft Intune deployment and endpoint management
• Conditional Access and Microsoft 365 security
• Domain, DNS, email security and routing
• Windows endpoint troubleshooting
• Network, firewall and Wi-Fi support
• Network equipment deployment and patching
• Backup deployment and management
• Client site visits, office moves and infrastructure projects
• Video conferencing setup and support
• Vendor and third-party supplier liaison

• 4+ years’ commercial IT experience
• Current or recent experience within aManaged Service Provider (MSP)
• Strong technical knowledge across Microsoft 365, Entra ID, Intune and Exchange Online
• Hands-on experience with Conditional Access, DNS and office networking
• Excellent client-facing, communication and presentation skills
• Comfortable working independently and as part of a small team
• Able to commute easily intoCentral London

This is an excellent opportunity to join a close-knit team, work directly with valued clients and develop your career across a broad range of modern IT technologies.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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