Leading Charity Organisation - Technology Operations Director

2 Year Fixed Term Contract (view to go permanent)

London/ Remote - Highly Flexible Working Pattern

Up to £130,000 base plus benefits

About the Role:

This is a pivotal leadership position within a renowned charity organisation. As Technology Operations Director, you will be instrumental in driving operational excellence, delivering exceptional customer-focused IT services, and spearheading technology initiatives that directly support the organisation's critical mission.

Key Responsibilities:

• Operational Excellence:
  • Oversee and optimise all aspects of IT operations, ensuring high availability, reliability, and performance across all IT services (infrastructure, service delivery, support).
  • Drive continuous improvement initiatives to enhance operational efficiency and reduce operational costs.

• Cybersecurity Leadership:
  • Lead and implement robust cybersecurity strategies to safeguard the organization's valuable data and systems from evolving threats.
  • Ensure compliance with all relevant security standards and regulations (e.g., ISO 27001, SOC 2).

• Innovation & Transformation:
  • Drive the adoption of innovative technologies and best practices (e.g., cloud computing, AI/ML, automation) to enhance service delivery, improve operational efficiency, and support business growth.
  • Lead technology-driven initiatives that align with the organization's strategic objectives and mission.

• Team Leadership & Development:
  • Lead, mentor, and develop a high-performing and engaged team of IT professionals.
  • Foster a collaborative, inclusive, and results-oriented work environment.

• Stakeholder Management:
  • Build and maintain strong, collaborative relationships with key stakeholders across the organisation, including senior management, business leaders, and external vendors.
  • Effectively communicate complex technical information to both technical and non-technical audiences.

Qualifications:

• Proven experience in a senior IT leadership role with a strong track record of success in managing and delivering high-quality IT services within a complex organisation.
• Deep expertise in IT operations, including infrastructure management (servers, networks, storage, data centers), service delivery, and support.
• In-depth knowledge of cybersecurity best practices, threat detection and response, data protection, and compliance frameworks.
• Strong leadership, communication, and interpersonal skills with the ability to effectively influence and collaborate across all levels of the organisation.
• Proven ability to lead and manage change effectively within a dynamic and evolving environment.
• Experience with DevOps principles and practices, including automation, CI/CD pipelines, and Infrastructure as Code (IaC).

Why Join:

• Be part of a mission-driven organisation making a real difference in the world.
• Contribute to the development and implementation of innovative technology solutions that support critical charitable programs.
• Join a collaborative and supportive team of talented professionals.
• Opportunity to grow and develop your leadership skills within a rewarding and challenging environment.