Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Technical Services Analyst

King's Lynn
1 day ago
Create job alert

Pay: £30,780.00-£40,209.00 per year

Job Description:

Salary: £30,780 - £40,209 per annum

Contract: Fixed term, 12 months

Location: Hybrid - Kings Lynn

We are looking for a Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure.

This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects.

You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient.

Key Responsibilities

Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices.
Deliver first-line support for meeting room AV systems (Teams Rooms).
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and the wider Office suite.
Support Teams Voice and telephony platforms.
Assist with Active Directory/Entra ID administration, including user management and group policies.
Help configure, patch, and monitor Windows servers.
Manage endpoints using Intune or similar platforms.
Maintain ICT asset registers and documentation.
Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment.
Ensure compliance with cybersecurity best practices.What We're Looking For

Essential Knowledge & Skills:

Minimum 2 years' experience in ICT support or similar technical environment.
Strong knowledge of Windows 10/11 operating systems.
Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite).
Familiarity with Active Directory/Entra ID.
Awareness of cybersecurity best practices.
Understanding of ICT infrastructure including servers, networks, and telephony.
Excellent troubleshooting, communication, and documentation skills.
Ability to work under pressure and meet deadlines.Desirable Knowledge & Skills:

Experience with Intune and endpoint management.
Familiarity with ITIL-based Service Desk processes.
Experience maintaining ICT asset registers or CMDBs.
Public sector or local government ICT experience.
Ability to explain technical information clearly to non-technical users

Related Jobs

View all jobs

Penetration Tester

Senior Information Security Analyst

It Security Analyst

IT Service Desk technical Analyst

IT Security Analyst

Forensic Analyst

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the cyber security jobs market in the UK is changing fast. Attackers are scaling up with automation & AI, cloud estates are more complex, & regulators are tightening expectations around resilience & data protection. At the same time, budgets are under pressure & some organisations are consolidating their tech teams. Despite all this, demand for cyber security skills remains strong. Skilled defenders, engineers & leaders are still hard to find, & the stakes are only getting higher. Whether you are a cyber security job seeker planning your next move, or a recruiter building security teams, understanding the key cyber security hiring trends for 2026 will help you make better decisions. This guide mirrors the structure of the AI, biotech, blockchain & cloud articles & is written with SEO in mind for both job seekers & recruiters searching for terms like “cyber security hiring trends 2026”, “cyber security recruitment UK”, “cyber security jobs in the UK” & “SOC analyst roles 2026”.

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.

Why Cyber Security Careers in the UK Are Becoming More Multidisciplinary

Cyber security used to be viewed primarily as a technical discipline: firewalls, encryption, intrusion detection, penetration testing. In the UK today, it’s far broader. Organisations now face complex legal frameworks, ethical dilemmas, human-behaviour risks, communication challenges & usability hurdles. This shift means cyber security careers are becoming more multidisciplinary. From protecting NHS patient records to defending financial services, securing supply chains & safeguarding national infrastructure, cyber security now touches every sector. Employers increasingly want professionals who understand law, ethics, psychology, linguistics & design alongside traditional technical skills. In this article, we’ll explore why UK cyber security careers are expanding in this way, how these five disciplines shape the profession, and what job-seekers & employers need to know to thrive in this new landscape.