Service Desk Analyst

Hereford
1 day ago
Create job alert

Role: Service Desk Engineer

Location: Hereford, Herefordshire (on-site)

Salary: Up to £32,000 per annum + benefits

Benefits: Competitive package, training & development, supportive team

Our client, a leading IT support and managed services provider in Hereford, is recruiting a Service Desk Engineer to join their growing technical team. They deliver comprehensive IT support, cybersecurity, cloud services and solutions to businesses locally and across the UK, working with technologies such as Microsoft 365, cloud platforms, networking/security tools and business support systems.

This is a hands-on role supporting clients’ IT environments, resolving technical issues, and ensuring excellent service delivery.

What you’ll do

Provide first and second-line technical support to business users via phone, email and remote tools

Diagnose and resolve IT incidents relating to hardware, software, networks and cloud services

Log and manage tickets in the service desk system to agreed SLAs

Support onboarding of new users, including account setup and permissions

Assist with basic system administration and maintenance tasks

Communicate clearly with clients, escalating issues appropriately

Contribute to documentation and knowledge base resources

What we’re looking for

Previous experience in a service desk or IT support role

Strong understanding of Windows OS, Microsoft 365 and common business applications

Knowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi) and security basics

Excellent problem-solving and customer service skills

Good communication skills, with the ability to explain technical issues to non-technical users

Desire to learn and develop across a broad range of IT technologies

The ideal candidate will

Be proactive and organised

Enjoy working as part of a collaborative team

Thrive in a client-facing support environment

Be keen to grow skills in managed IT services, cloud and cybersecurity

Why join?

Work with a respected IT support provider with over two decades of local experience and a strong client base

Exposure to a wide variety of technologies and client environments

Supportive team culture with opportunities for professional development

Meaningful role helping businesses keep their technology running smoothly


Apply now to take the next step in your IT support career and make a real impact within a busy, growing tech team

Related Jobs

View all jobs

Service Desk Analyst

IT Service Desk Analyst Technical Trainee Scheme

Junior Information Security Analysist

IT Operations and Security Analyst (6 month FTC)

Technology Engineer / Cyber Security / IT Network Infrastructure

Systems Administrator

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.

Cyber Security Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

If you’re thinking about switching into cyber security in your 30s, 40s or 50s, you’re in good company. Across the UK, organisations of all sizes are hiring people from diverse backgrounds to protect systems, data & customers. But with hype around “hackers” & quick-win courses, it’s hard to separate reality from fiction. This guide gives you a UK reality check: which roles genuinely exist, what employers actually want, how training really works, what to expect on salary & progression & whether age matters. Whether you come from finance, project management, operations, law, HR or customer service, there is a credible route into cyber security if you approach it strategically.