About the company
Standing on Giants is the world’s leading agency for businesses that want to build thriving online communities. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with businesses like Airbnb, Lenovo Legion, Mars, Heineken, Tesco Bank, and EON Next, helping them run successful communities that deliver exciting business outcomes..
We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.
About the role
We are looking for a Technical Project Manager with proven project management experience to take on a key role in managing both technical and community management project deliveries. This position is not just about overseeing processes—it’s about taking ownership of projects, balancing strategic planning with hands-on execution, and acting as a key liaison between internal teams and clients.
In this role, you will be responsible for ensuring that technical projects are delivered on time, within scope, and with excellent results, while simultaneously managing client-facing interactions to maintain and build strong relationships. You will be supporting the technical team by managing workloads and workstreams, using data-driven metrics to inform decisions and processes.
The ideal candidate will thrive on coordination across multiple projects, while also being comfortable with hands-on support when necessary. You will manage billable hours, oversee capacity across multiple client facing projects, and drive the evolution of our project management processes to better integrate community and consultancy methodologies. Your ability to prioritise and communicate clearly across teams and to clients is essential, as is your focus on efficiency, accuracy, and delivering business outcomes.
You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.
Requirements
- Proven project management and organisational skills preferably within a consultancy or agency environment. Ability to deal with multiple initiatives at the same time, flexible and able to prioritise. PMP or equivalent qualification is strongly preferred.
- Experience working in a technical delivery environment is advantageous.
- Fluent in English with great communication, listening and influencing skills; high emotional intelligence.
- Strong analytical skills and ability to research information to provide answers.
- Self-motivated, with a problem-solving attitude and the ability to take the initiative and work independently.
- Experience in dealing with metrics and KPIs to make data-driven decisions.
- Experience dealing with stakeholders or high-value leaders in a fast-moving environment.
Responsibilities
- Manage the technical team's workload and sprint process, ensuring realistic commitments, meeting deadlines, and maintaining smooth, efficient operations through ticket and backlog management, daily standups, backlog refinement, and retrospectives.
- Oversee the committed service wrap hours for each client by tracking billable hours, generating reports, monitoring remaining hours, and keeping clients informed while planning and negotiating future usage.
- Lead the planning, execution, and delivery of client-facing technical projects. Manage multiple stakeholders, ensuring each person is accountable for their part. Drive the team to progress according to the agreed timelines and objectives.
- Act as the key point of contact for transitioning projects from the Sales team to the Tech team, ensuring smooth and effective handovers. Evaluate project flow, and conduct regular meetings to keep projects on track. Ensure project milestones and deadlines are met.
- Serve as Incident Manager during production incidents and oversee change management by informing clients of deployments, ensuring process adherence, communicating during incidents, and updating the outage tracker
- Liaise with clients to ensure they are satisfied with progress and outputs and ultimately deliver excellence for them.
- Focus on achieving business results by effectively managing a variety of additional projects that contribute to the company’s success. These projects represent opportunities for our business to develop new products, troubleshoot problems or launch initiatives designed to reduce operational costs, optimise processes and reinforce community methodology.
- Operate with a sense of urgency, accuracy, and detail orientation, while maintaining consistent lines of communication with all teams involved in each project.
- Scope and prioritise activities based on constantly evolving priorities, and effectively balance the two sides to this role.
- Develop and evolve our project management processes in line with our consultancy and community management methodology, bringing improvements and efficiencies to our work.
Nice to Have
- Knowledge of other European languages.
- An interest or experience in online forum communities is a plus.
- Technical skills including knowledge of Jira, Asana, Salesforce, Google Suite and MacOS are an advantage.
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.
Please note that we will carry out criminal and financial background checks on successful candidates.
Due to the high number of applicants, we are only able to contact successful candidates.
