System Ops Analyst

Warwick
3 weeks ago
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Job Title: System Operations Analyst
Location: Warwick (training) → Wokingham (post-training)
Remuneration: From £54,090
Contract Details: Fixed Term Contract, 12 months, Full Time

Responsibilities:

Ensure 24/7 proactive system health monitoring across critical applications and infrastructure.
Provide Level 1-5 operational support to maintain performance and meet SLAs.
Collaborate with second- and third-line engineers, incident managers, and strategic suppliers.
Uphold security, regulatory, and operational standards.
Ensure the safe operation of essential national control-room systems.

About the Role:
Join a dynamic team safeguarding the health and stability of a major Critical National Infrastructure (CNI) system vital for operations. As a System Operations Analyst, you'll be the first point of escalation during any system failures. Your calm demeanor, strong judgment, and clear communication will be key in high-pressure situations. Extensive training will equip you to operate independently in a control-room environment, where accuracy and situational awareness are paramount.

Training & Onboarding:
Kickstart your career with a structured 9 month training program in Warwick, featuring:

Hands-on learning from day one.
Daily, overnight, and weekend handover procedures.
Exposure to complex national systems and operational processes.

After training, the role shifts to Wokingham with a rotating shift pattern of 07:00-19:00 and 19:00-07:00.

Technical Requirements:
A broad technical grounding is essential:

Understanding of IT infrastructure, Linux-based systems, and Windows environments.
Familiarity with Microsoft technologies and Wintel/Unix environments.
Awareness of cybersecurity principles.

Cloud experience is a plus but not mandatory; exposure will be gained as the organization transitions to new technologies.

Key Skills & Attributes:

Excellent communication skills, especially under pressure.
Confidence in engaging with suppliers and internal teams.
Strong situational awareness and multi-tasking abilities.
High resilience and composure during urgent issues.
Rapid learning capacity for complex systems.
Strong problem-solving and operational decision-making skills.

Candidate Background:

Degree-educated (preferred) in a relevant technical field.
Strong mix of technical skills and interpersonal communication abilities.
Must hold or be eligible for SC Clearance.

Ready to make a significant impact in a critical environment? Join us as a System Operations Analyst and help keep essential national systems running smoothly! Apply today!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

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