System Administrator

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Assists Core Section Head with the development of technical solutions for all maritime afloat tasking, development of troubleshooting SOPs, and technical refresh/upgrade of all system hardware;
• Assisting with the planning and coordination of ship surveys prior to scheduled CIS installation;
• Assist with the System Administration (SA) of HW and SW of assigned systems;
• Ensures all technical and service oriented documentation pertaining to assigned systems, interconnections, supporting cable plant etc. is prepared, properly stored and kept up-to-date;
• Ensures Configuration Control data is reported to Core Section Head in a timely manner;
• Involved in providing remote support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF's).
• Maintains a close liaison with other technicians and engineers within the CSU and the wider NCI Agency.

Essential Skills and Experience

• Knowledge and experience in VMware Virtualisation technology.
• Knowledge of SAN technology.
• Knowledge and experience in Windows workstation imaging techniques.
• Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange.
• Knowledge and experience in Application Server technologies
• Knowledge of ITIL IT service management model;
• Knowledge of Incident and Problem Management processes and experience in this area;
• Ability to write technical documentation and user guides;
• Ability to communicate effectively orally and in writing.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer
• Customer Focus - Focuses on customer needs and satisfaction; acts with customers in mind; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.

Working Location

• Northwood, Great Britain

Working Policy

• On-Site

Specific Working Conditions

• Must be able to lift items up to 25kg
• This position requires physical work on deployed warships involving movement in small spaces.
• This position requires 25%-40% Temporary Duty away from site.
• This position requires personnel to be fully deployable. All deployable personnel must be fully vaccinated against COVID-19.

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance