Software Asset Management Associate.

Job Description

As a member or the Corporate IT Program Management and Business Operations team, Software Asset Management Associate is part of the team responsible for the lifecycle of user assets needed by our 32,000 + global end users. In addition, this person is in position to execute effective and efficient procurement and asset services, ensuing values and competencies in maintaining transparency, integrity, and compliance. The Software Asset Management Associate derives meaningful operational metrics which align to OLA/SLAs across the function and manages continuous improvements with regards to accurate and appropriate inventory across the enterprise.

Job Scope

Reporting to Visa's Director of Corp IT Asset Management, this role’s primary focus is with software inventory data maintenance of all software assets, licenses and subscriptions.  The basics of the role include software license procurement, planning, monitoring, recording entitlements and reporting of software license positions to ensure compliance with vendor contracts and the optimization of those assets throughout their lifecycle.

As a business office function, this role has significant impact on the day-to-day success of the overall transformational journey of Corporate IT. The Software Asset Management Associate works with internal customers and peers to ensure data accuracy and lifecycle management of software assets.  As needed, they support the delivery of financial and logistical acquisition of End User software assets. She/He/They works with peers to derive TCO improvements through operational efficiencies, risk management, compliance assurance, cost optimization as well as vendor management activities.

Responsibilities:

The Software Asset Management Associate executes effective and efficient procurement and asset services performing the following responsibilities, that include but are not limited to:

Operational

• Ensuring strict adherence to our process lifecycle, updating systems and documents regularly
• Manage and maintain inventory database of the software applications lifecycle
• Working knowledge of reconciling software licensing and software maintenance terms and conditions between procured rights and quantities to ensure licensing compliancy of deployed software assets
• Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.
• Develop and maintain a high level of expertise in software licensed products, license programs, and software asset policies
• Monitor, maintain and enforce licensing and asset standards, policies, and procedures
• Manage software intake queue on newly requested software, and work with Cybersecurity, Technology Governance and Legal on approvals assuring that the software will be safe to install
• Respond to requests from end user and educate our colleagues on the software ordering process, and advise on software solutions
• Assisting team members as needed to ensure the entire asset service is robust and operationally efficient

Controls and reporting

• Guaranteed accurate inventory reporting.
• Generate licensing and asset data reports as required
• Drive efficiencies and cost-savings through software metering and monitoring
• Contribute in software audits with data gathering and license position reporting
• Review vendor invoices and confirm receipt and installation of software
• Ensure full compliance of procurement activities, financial rules and regulations, relevant organizational directives and administrative instructions.
• Ensure all activities are compliant with standard reporting requirements and audits.

Interrelationships

• Ensure effective lines of communication between stakeholders, primarily those who are within the Corp IT organization, but also between Finance, Procurement and other cost center owners
• Manage relationships with vendors, suppliers and contractors to facilitate smooth flow of services
• Advise stakeholders on license requirements and proper consumption of the assets within the organization.

Strategic

• Collaborate on the development of a mature software catalogue using the SAM interface
• Maintain and ensure adherence to Standard Operating Procedures, control of workflows, continuous business processes monitoring and delivery of improvements as it pertains to software compliance.
• Participate in various Asset Management projects as needed

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications
• Bachelor of Arts in Business from an accredited university or equivalent of 4 years work experience in a software asset management capacity
• 2 or more years of work experience
• Knowledge of software lifecycle management
• Experience with SAM inventory management systems such as Flexera, ServiceNow, SNOW and/or Eracent ITMC
• Familiarity with using IT service delivery tools such as SCCM, BigFix, Intune and/or Jamf in conjunction with SAM tools to automate software distribution and reclamation
• Demonstrates effective use of Microsoft Office 365 Products
• Knowledge of Software Licensing Models
• Ability to execute at the detail level while maintaining a strategic alignment with the practice
• Identifying and solving process gaps
• Ability to speak up when something does not make sense and creating a plan to fix, streamline, and automate
• Strong analytical skills
• Strong and effective team player with demonstrated ability to communicate in a virtual and Global team environment
• Strong organization skills with the ability to multi-task and prioritize work schedules
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with team members and stakeholders
• Demonstrates openness to change and ability to manage complexities
• Ability to develop collaborative and harmonious relationships at all levels of the organization
• Excellent verbal and written communication skills, problem solving skills, attention to detail, interpersonal skills and the ability to interact professionally with internal and external parties
• Strong ability to work independently and manage one's time
• Must come into the office a minimum of 3 days a week
Education Requirements
• Bachelor’s Degree in Computer Science/Information Technology is preferred
• Minimum requirement of a High School diploma will be considered with 4 yrs of work experience in a software asset management capacity
Physical Requirements
• This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.