SOC Operations Manager

SOC Operations Manager
Location: Hemel Hempstead (On-site)
Security Clearance: Willing and able to go through the DV process
 
Are you a proven SOC people leader with experience running operations in an MSSP, MSP, or multi-SOC environment?
This is a standout opportunity to take ownership of a complex, high-impact SOC operation supporting multiple customers and platforms across high-risk environments.
 
This SOC Operations Manager role is about leadership. You’ll be responsible for building, motivating, and retaining high-performing SOC teams, while ensuring consistent, high-quality service delivery across several SOC systems and client environments.
As SOC Operations Manager, you will have real influence shaping operational standards, driving maturity, and ensuring analysts are supported, developed, and set up to succeed.
 
As SOC Operations Manager, you will:

Lead, mentor, and performance-manage SOC analysts and team leads, creating a strong, accountable, people-first culture
Run SOC operations in a multi-client / MSSP-style environment, balancing competing priorities and SLAs
Own day-to-day SOC delivery across multiple SOC platforms and customer environments
Oversee the full incident lifecycle  detection, response, escalation, post-incident review
Ensure effective use and optimisation of SIEM and SOAR platforms (Splunk, Sentinel, QRadar)
Drive operational consistency using ITIL-aligned processes and CREST-aligned best practices
Act as the senior point of contact for customers and internal stakeholders, clearly articulating risk, impact, and SOC performance
Maintain operational readiness and contribute to industry accreditations and audits
Hold budgetary and resource planning responsibility 
To secure this role, you must have a strong track record as a SOC Manager who has led teams in an MSSP, MSP, or multi-tenant SOC environment with:

Strong people-management credentials coaching, mentoring, performance management, and team development
Experience operating SOC services across multiple customers and security environments
Deep understanding of incident management, escalation, and service delivery under pressure
Knowledge of SIEM / SOAR tooling, ideally Splunk and/or Microsoft Sentinel
Strong working knowledge of NIST, MITRE ATT&CK, ISO 27001, CREST, and ITIL
Confident communicator, able to translate technical security issues into clear business outcomes 
This SOC Management position, where your ability to manage people, run complex SOC operations, and deliver consistent outcomes across multiple clients genuinely matters.
If you thrive in high-tempo, multi-customer SOC environments and take pride in building strong teams that perform under pressure, this role will give you the scope, autonomy, and influence you’re looking for.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch