Service Engineering Team Lead

Highsted
1 month ago
Applications closed

Related Jobs

View all jobs

Head of Mechanical and Engineering

Principal Security Architect

SOC Manager

Senior or Principal Security Consultant (Risk Management)

AOCS/GNC Engineer

Siemens NX Architect

Service Engineering Team Leader

Location: Sittingbourne, Kent

£50 - £55k

Are you an experienced IT Team Leader looking for your next challenge?

Do you thrive on mentoring and guiding technical teams while driving service excellence?

Would you like to take ownership of third-line escalations and continuous service improvements?

Established for over 30 years, our client is a market-leading MSP specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector and Education organisations, as well as other service providers.

They are now looking for a Service Engineering Team Leader to lead, guide, and mentor a skilled technical team, ensuring seamless service delivery, technical excellence, and third-line escalation support. This role is pivotal in managing service improvement plans, overseeing client onboarding, and driving continuous enhancements in IT infrastructure, cloud solutions, and cybersecurity.

You will have the opportunity to work with cutting-edge technologies, drive process automation, and lead high-impact IT projects while fostering a culture of collaboration and innovation.

Duties

Technical Leadership & Mentorship

  • Lead and coach a team of engineers, ensuring high standards of performance and accountability.

  • Set clear goals, manage workloads, and conduct performance reviews.

  • Act as a point of escalation for complex technical issues, guiding the team through challenges.

  • Encourage a collaborative and motivated work environment.

    Technical Escalations & Problem Solving

  • Manage and resolve third-line technical issues, ensuring compliance with SLAs and KPIs.

  • Handle escalations across a wide range of IT systems, including servers, networking, and security.

  • Perform root cause analysis, implementing solutions to prevent recurring issues.

    Service & Process Improvement

  • Identify opportunities for optimisation, automation, and efficiency within the service desk and IT infrastructure.

  • Develop and implement service improvement plans, enhancing customer satisfaction and operational effectiveness.

  • Stay up to date with industry best practices and emerging technologies.

    Technical Capabilities & Systems Supported You will be responsible for supporting, configuring, troubleshooting, and optimising:

  • Microsoft Technologies: Windows OS (Desktop & Server), Office 365, Active Directory, Virtualisation (VMware/Hyper-V).

  • Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers, switches, and firewalls (including WatchGuard).

  • Cloud & Cybersecurity: Cloud-based solutions (Azure, AWS, Snowflake), antivirus, backup solutions, email security.

  • Hardware & End-User Support: Servers, desktops, mobile devices, printers, and peripherals.

  • ITIL & Service Management: ITIL framework, incident and problem management, ticketing systems.

    Client Onboarding & Project Management

  • Oversee client onboarding processes, ensuring smooth transitions and high-quality documentation.

  • Lead technical implementation projects, ensuring seamless integration into business-as-usual (BAU) support.

  • Ensure projects are delivered on time, within scope, and aligned with business goals.

    What We Are Looking For

  • Proven leadership experience in an IT support or service delivery environment, ideally within managed services or an MSP.

  • Strong technical background across Microsoft, networking, cloud, and cybersecurity solutions.

  • Excellent problem-solving skills, capable of handling high-level technical escalations.

  • Strong communication and stakeholder engagement skills, able to liaise with teams at all levels.

  • Experience managing SLAs, KPIs, and driving service improvements.

  • Project management experience, delivering IT solutions and onboarding new clients.

  • Relevant IT certifications are desirable but not essential (Microsoft, Cisco, ITIL).

    Why Join?

    Lead a high-performing technical team and shape the future of service delivery. Work with cutting-edge technologies in cloud, security, and enterprise IT solutions. Opportunity to drive innovation, process automation, and service excellence. Supportive work environment with ongoing professional development opportunities.

    Ready to take the next step? Apply today

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Portfolio Projects That Get You Hired for Cyber Security Jobs (With Real GitHub Examples)

With rising cyber threats and increasingly sophisticated attacks, cyber security has become a critical priority for organisations worldwide. From penetration testers (pentesters) and SOC analysts to cloud security engineers and threat intelligence specialists, the demand for skilled cyber security professionals continues to surge. But how do you stand out in a growing field? Alongside your CV, an impressive cyber security portfolio can be the distinguishing factor that convinces employers you’re the right fit. In this comprehensive guide, you’ll discover: Why a cyber security portfolio is essential for job seekers in this domain. How to align portfolio projects with different cyber security career paths. Real GitHub examples that demonstrate best practices in security-focused projects. Actionable project ideas you can start today, from penetration testing labs to blue-team detection pipelines. Best practices for organising your repos and presenting your work so hiring managers can instantly see your impact. When you’re ready to pursue your next opportunity, remember to upload your CV on CyberSecurityJobs.tech. Our specialised platform connects talented security professionals with employers who need your expertise—exactly what your portfolio will showcase.

Cyber Security Job Interview Warm‑Up: 30 Real Coding & System‑Design Questions

The need for skilled cyber security professionals has never been greater. As organisations rapidly digitise their operations and store increasing amounts of sensitive data online, cyber threats loom large—ranging from sophisticated ransomware attacks to insider threats and state‑sponsored espionage. Against this backdrop, cyber security jobs remain some of the most in‑demand and mission‑critical roles on the market. If you’re preparing for a cyber security interview, expect to be tested on a broad spectrum of topics—from secure coding and incident response to network security architecture and compliance standards. In many cases, companies also include problem‑solving exercises and system design scenarios to gauge how well you can apply theoretical knowledge to real‑world threats. To help you ace these assessments, we’ve compiled 30 real coding & system‑design questions you might encounter. Each reflects a key area of cyber security—whether it’s encryption and key management, threat modelling, or designing a zero‑trust network. Along the way, we’ll offer insights and best practices so you can stand out from the crowd. If you’re on the lookout for exciting cyber security roles in the UK, head to www.cybersecurityjobs.tech. There, you’ll discover a range of positions—covering everything from penetration testing and threat intelligence to compliance management and security operations. Let’s dive into the essentials of interview readiness.

Negotiating Your Cybersecurity Job Offer: Equity, Bonuses & Perks Explained

How to Secure Compensation That Reflects Your Value in the UK’s High-Stakes Cybersecurity Sector Introduction As cyber threats grow more sophisticated and frequent, cybersecurity professionals have never been more in demand. From thwarting ransomware attacks to architecting secure cloud infrastructures, mid‑senior cybersecurity experts play a critical role in safeguarding a company’s data and reputation. Thanks to this growing reliance on cybersecurity, employers in the UK are going above and beyond simple salary offers to attract the top echelon of talent. Although base salary remains a key component of any job offer, the broader package—encompassing equity, bonuses, and perks—can often surpass what you’d gain from a small bump in monthly pay. For cybersecurity specialists working in areas such as threat intelligence, incident response, penetration testing, or compliance, the complexity and risk mitigation you bring to the table is massive. Knowing how to negotiate the entire package ensures you are duly rewarded for keeping an organisation’s data, assets, and operations safe. In this guide, we’ll delve into every aspect of negotiating a cybersecurity job offer. Whether you’re pivoting to a mid‑senior role or cementing your expertise at an established security consultancy, understanding the full range of compensation elements will help you secure an offer that acknowledges the criticality of what you do. Let’s explore equity options, performance bonuses, and the perks that matter most, so you can come out of your next job negotiation confident that you’re getting more than just a salary.