Service Delivery Consultant

Corporate Travel Management (CTM) UK
Bradford
1 week ago
Create job alert

The Company


Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM’s proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.


Overview


The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.


Skills and Experience

  • Excellent written and verbal skills
  • Experience using Freshdesk or a similar tool
  • Exemplary customer service to internal and external stakeholders
  • High attention to detail
  • Excellent communicator
  • Highly resilient, remaining calm when dealing with pressure
  • Highly organised and an effective planner
  • A team player
  • Commercially aware
  • Ability to think logically and to use creativity to solve problems and come up with solutions
  • Proficient knowledge of Microsoft Office packages, particularly Word and Excel.
  • Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.

Essential Experience

Customer service experience –demonstrable experience of working in a customer centric environment

Desirable

Previous experience of working for a travel company would be advantageous.


Required of all CTM Positions

Embrace CTM’s core values of Connect, Evolve, Deliver.

Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.

Ability to work independently as well as part of a team.

Appropriate and professional written and verbal communication.

Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.

Creative and analytical thinking with strong problem-solving and consultative skills.

Demonstrates calm under pressure – is a proactive contributor and eager to learn.

Proficiency in Microsoft Office Suite.

Ability to do basic math.

Ability to read and interpret information.

Attention to detail.

Regular and reliable attendance.



Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.


Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.


Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars;Principles of Governance, People, Planet, and Prosperity,CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

  • Annual Volunteer Day Leave to support a charity/cause of your choice
  • Offsetting all CTM employees’ travel
  • Partnership with South Pole – supporting sustainable community projects (local & global)
  • Paperless office initiatives & recycling options


If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice.Your career in corporate travel is ready for take-off. Get on board today.


CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.


CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at .

Related Jobs

View all jobs

Team Lead

Senior Business Manager

Senior Network Architect [SISS & CCTV]

Contract Security Manager

Customer Success Manager

Cyber Security Engineer - Defence

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Tips for Staying Inspired: How Cyber Security Pros Fuel Creativity and Innovation

Cyber security professionals face a rapidly changing digital landscape, where new threats emerge almost daily and the stakes—protecting critical data, safeguarding personal privacy, and defending entire infrastructures—could not be higher. It’s easy to be consumed by vulnerability scans, incident response workflows, and endless compliance checks. Yet, thriving in this high-pressure environment demands more than just technical know-how. It also requires creativity and innovation, which enable you to stay one step ahead of potential attackers. So how do cyber security experts remain inspired and agile, even when the challenges can feel relentless? Below, we’ll explore ten actionable strategies to help security analysts, threat hunters, penetration testers, and security engineers maintain fresh perspectives and keep innovating. If you’re looking to sharpen your problem-solving skills and rediscover the spark that drew you to cyber security in the first place, these tips can guide you toward a more fulfilling and impactful career.

Top 10 Cyber Security Career Myths Debunked: Key Facts for Aspiring Professionals

In a hyper-connected world, cyber security is no longer an afterthought—it’s a core component of modern business, government, and everyday life. From stopping ransomware attacks to safeguarding personal data, cyber security professionals shoulder a vital responsibility: keeping digital systems, networks, and data safe. Unsurprisingly, the demand for skilled cyber security talent continues to surge, offering robust and often lucrative career paths. Yet, despite the industry’s prominence, myths and misconceptions about cyber security careers abound. Is it really just about hacking? Do you need to be a superhuman coder with years of experience? Or is cyber security just a niche field, reserved for tech giants? At CyberSecurityJobs.tech, we see firsthand how these myths deter capable individuals from entering or advancing in one of the most dynamic fields in tech. This article aims to bust the top 10 cyber security career myths—providing clear, evidence-based insights into what it really takes to thrive in this ever-evolving domain. Whether you’re a recent graduate exploring the field, a mid-career professional seeking a pivot, or simply curious about the prospects, read on to discover the true breadth and promise of cyber security careers.

Global vs. Local: Comparing the UK Cyber Security Job Market to International Landscapes

Understanding opportunities, salaries, and work culture in cyber security across the UK, the US, Europe, and Asia Cyber security has rapidly ascended from a back-office concern to a strategic priority for every industry. As data breaches, ransomware, and nation-state attacks increase in frequency and sophistication, organisations worldwide are racing to fortify their digital defences. This ongoing surge in cyber threats fuels an unprecedented demand for skilled security professionals—ranging from penetration testers and threat intelligence analysts to cloud security architects and CISOs. In this article, we’ll explore how the UK cyber security job market compares to major international hubs in the United States, Europe, and Asia. We’ll discuss job opportunities, salary bands, work culture, and provide guidance for those who might be contemplating remote or overseas positions. By understanding the nuances of each region’s cyber security ecosystem, you can make a more informed decision about where and how to advance your career in this high-impact, fast-evolving sector. Whether you’re a seasoned expert with years of experience or a career-changer eager to break into cyber security, this overview will help you navigate the global landscape. By the end, you’ll have a clearer perspective on each region’s advantages and challenges—along with practical insights for seizing the best opportunities in a field that has become mission-critical for every modern organisation.