Customer Success Manager

A Client Relationship Manager is required in London to support B2B SaaS clients across the energy and housing sectors. This hybrid role focuses on building strong relationships with housing associations, councils, and energy service providers. The successful candidate will manage onboarding, support subscription use, and coordinate across internal teams to meet client needs. The position combines elements of customer success, client support, and account management, with a focus on delivering value and reducing client churn. Strong communication, problem-solving, and organisational skills are essential for success in this role.
 
Key Responsibilities

Manage relationships with key SaaS clients through regular meetings and calls.
Act as the main point of contact and advocate for client needs across internal teams.
Lead client onboarding and ensure contracts and purchase orders are in place.
Resolve client queries and escalations efficiently.
Support clients in using the platform effectively to reduce churn.
Coordinate with Sales, Product, Support, Finance, and Delivery teams.
Monitor and manage recurring revenue and invoicing processes.
Identify improvements to internal processes and use tools to increase efficiency.  
 
Experience & Skills Required

Previous experience working with B2B clients.
Background in Software as a Service (SaaS).
Strong organisational and task management skills.
Confident working across departments and delivering through others.
Excellent verbal and written communication abilities.
Skilled in problem resolution and handling escalations.
Proactive and comfortable working independently.
Experience in low-carbon energy, housing, or utilities (desirable).
Familiarity with IoT, data analytics, or wireless networks (desirable).
Capable of delivering client training on SaaS products (desirable).
Understanding of GDPR and information security (desirable).
Intermediate spreadsheet skills (desirable).  
 
What’s on Offer
This role offers an exciting chance to join a forward-thinking organisation driving change in the energy sector.  This hybrid role offers flexible working arrangements, with two days a week in the London office. Benefits include private medical insurance, 25 days holiday plus bank holidays, a generous pension contribution, and the option to work from anywhere for four weeks a year. Employees also receive a personal development budget, regular social events, and additional leave with tenure.

Salary:                  £40,000 - £50,000 Base Salary + 25 days hols + Bank Hols increasing with service, Private Health, Annual Personal Development Fund, Hybrid & flexible working, Work from anywhere in the world 4 weeks of the year, Quarterly company social, Quarterly team social, Cycle to work scheme.
Location:             London - Hybrid Working – 2 days per week in the office.
Company:           A forward-thinking SaaS business supporting energy and housing clients through smart technology and carbon reduction initiatives.

Diversity & Inclusion
Reymas Group operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly