Senior IT Support Engineer

Role: Senior IT Support Engineer

Location: Stroud, Gloucestershire (Hybrid available)

Salary: Up to £40,000 per annum

Employment Type: Full-time, Permanent

Are you ready to take ownership of complex technical challenges and mentor a growing IT team?

We’re working with a well-respected and rapidly growing managed service provider based in Stroud who are on the hunt for a Tier 3 Support Engineer to join their experienced technical team.

This role is perfect for someone who thrives in a customer-focused environment, enjoys working on a wide variety of tech, and wants to make a tangible impact day to day. You’ll be the go-to expert for escalated issues and a key driver in ongoing IT projects and system improvements.

What you’ll be doing:

Acting as the senior escalation point for complex technical issues across client environments.

Delivering expert-level support and guidance around Microsoft 365, Windows Server, Azure, networking, and virtualisation.

Supporting the design and rollout of infrastructure upgrades, migrations and improvements.

Providing mentoring to junior engineers and helping develop internal processes.

Working closely with customers to build strong relationships and deliver real solutions.

What we’re looking for:

Experience in a Tier 3 or senior IT support role – ideally with an MSP or multi-site background.

Strong across Windows Server, networking, Microsoft 365, Azure, and virtualisation.

A true problem solver – analytical, methodical, and calm under pressure.

A people-person – confident working with both customers and colleagues.

Bonus points for scripting (PowerShell), cloud certifications or cybersecurity exposure.

What you’ll get in return:

Up to £40,000 salary depending on experience.

Flexible hybrid working and a great work/life balance.

Ongoing professional development and training opportunities.

An ambitious but down-to-earth team that genuinely supports each other.

Modern offices with free parking, team socials, and a focus on well-being.

This is more than just a support role – it’s a chance to be a key player in a growing, forward-thinking business where your voice matters and your ideas are welcomed.

Sound good? Apply today or drop us a message to find out more – we’d love to hear from you.

Recruiter: Callum Thompson