Security Operations Manager

The team you'll be working with:
Security Operations Manager

About Us

NTT DATA is one of the world’s largest global security services providers, with over 7,500 security SMEs. We work with leading security technology vendors and pride ourselves on delivering innovative and effective solutions. Our people, clients, and communities are at the core of what we do. We’re seeking individuals passionate about building a more secure and sustainable world.

Role Purpose

As a Security Operations Manager, you will oversee the day-to-day operations of the Security Operations Centre (SOC). You will lead a team of security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines.

What you'll be doing:
What you'll be doing;

Service Delivery

Manage and oversee SOC operations and delivery of managed security services to clients.
Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution.
Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments.
Serve as the escalation point for client concerns and day-to-day operational issues.
Conduct regular reviews and contribute to client reports and communications.
Incident Response Support

Coordinate and manage incident response efforts in collaboration with senior SOC staff and technical teams.
Ensure timely detection, escalation, containment, and resolution of security incidents.
Support post-incident reviews and help implement recommendations for continuous improvement.
Team Leadership & Development

Lead and mentor a team of SOC analysts, providing regular feedback and training.
Organise team schedules to maintain 24/7 SOC coverage (if applicable).
Promote knowledge sharing and adherence to operational playbooks and standards.
Operational Improvements

Identify opportunities to streamline processes and improve SOC effectiveness.
Support implementation of tools and automation to enhance detection and response.
Assist with operational maturity assessments and track metrics like MTTD and MTTR.
Collaboration and Reporting

Work with internal stakeholders and technical teams to ensure smooth service delivery.
Provide input into customer-facing documentation, such as incident summaries and operational dashboards.
Maintain awareness of emerging threats and ensure appropriate measures are taken.
Key Performance Indicators (KPIs)

Reduction in MTTD and MTTR.
Adherence to SLA and KPI targets.
Client satisfaction and feedback scores.
Team performance and skills development.
Operational compliance and audit readiness.
What experience you'll bring:
What you'll bring;

We’re looking for a hands-on, proactive professional with the following:

5+ years in a Security Operations Centre or related security environment.
At least 2 years of experience in a team lead or supervisory role.
Strong understanding of incident detection, escalation, and resolution processes.
Experience with tools like SIEM, IDS/IPS, endpoint protection, and threat intelligence platforms.
Ability to manage team performance and guide junior staff in their development.
Excellent verbal and written communication skills.
Strong attention to detail and commitment to quality.
Relevant certifications (e.g., CompTIA Security+, GCIH, SSCP, CEH); CISSP or CISM is a plus but not mandatory.
Eligible for UK SC clearance.

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