Jobs

Quality Improvement Lead


Job details
  • Principal Medical Limited
  • Bicester
  • 2 weeks ago
Applications closed

Job summary

PML are seeking a Quality Improvement Lead to assist the Director of Quality (DoQ) in enhancing our existing quality improvement and management system to ensure PML continue to deliver excellent patient care across the various services we provide.

The successful candidate will:

be a champion for an open and transparent safety culture encouraging data driven action, to make sure lessons are learnt, and action is taken to prevent recurrent issues. be able to analyse data from internal and external sources to monitor and improve the quality of our existing services and any potential new services. have expert knowledge and understanding of Care Quality Commission (CQC) standards and legislative requirements and work with our Registered Managers to ensure all guidance is being followed. This will include tabletop reviews and mock inspections.

You are probably already in a hands on quality improvement role with strong analytical skills looking for your next career move in quality improvement.

This is a hybrid role although there is an expectation that this job requires primarily face to face presence but allows the successful candidate to work flexibly between On-Site, in our HQ in Bicester, Oxfordshire, and remote. This role will occasionally require the employee to travel between PML sites around Oxfordshire and South Northamptonshire.

Main duties of the job

Improve Quality Management System Foster an Open and Transparent Safety Culture Data-Driven Monitoring and Improvements CQC Standards and Legislative Compliance Quality Improvement Initiatives and Plans Support to Clinical Governance and Reporting Data Security and Protection Stakeholder Collaboration and Toolkit Development

About us

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Job description

Job responsibilities

Improved Quality Management System

Contribution:Assist the Director of Quality in improving existing quality management systems and processes to ensure consistent delivery of high-quality patient-care services. Impact: Increased operational efficiency and effectiveness leading to significant enhancements in patient outcomes across our services.

Foster an Open and Transparent Safety Culture

Contribution:Foster an open and transparent safety culture by encouraging incident reporting, data-driven actions and implementing preventive measures where required.Impact:Increased incident reporting rates, creating an environment of continuous improvement and improved patient safety and staff feedback.

Data-Driven Monitoring and Improvements

Contribution:Leverage internal and external data sources to monitor and improve service quality for existing and potential new services.Impact:Improved performance management will lead to improved service delivery and support the development of new business.

CQC Standards and Legislative Compliance

Contribution:Ensure compliance with Care Quality Commission (CQC) standards and legislative requirements through mock audits and service reviews.Impact:Compliance with regulatory standards is successfully maintained, service ratings are improved and patient feedback improved.

Quality Improvement Initiatives and Plans

Contribution:Work closely with clinical teams to introduce and facilitate annual quality improvement plans, aligned with organisational goals, to enhance patient care outcomes and improved service delivery.Impact:Continual sustained organisational growth delivered safely and consistently throughout the organisation.

Support to Clinical Governance and Reporting.

Contribution:As an integral member of the Clinical Governance Group, you will link with the Governance group and Board of Directors to ensure that the quality clinical services is accurately communicated to management.Impact:Aligned quality initiatives with organisational priorities while strengthening governance oversight and increasing leadership accountability.

Data Security and Protection.

Contribution:Collaborate closely with the Data Protection Officer to enhance the Data Security and Protection Toolkits (DPST).Impact:Data protection measures are in place for existing services and processes are in place to safely implement new services and software within the organisation.

Stakeholder Collaboration and Toolkit Development.

Contribution:Work closely with stakeholders across the organisation and wider community to design quality improvement toolkits to support the delivery of the organisational improvement plans.Impact:Sustained high-quality patient care across all services.

Outcomes of Contributions

Improved patient safety and satisfaction levels. Achieved and sustained compliance with CQC and legislative requirements. Strengthened clinical governance and reporting systems. Enhanced organisational reputation and service ratings. Promote a culture of transparency, innovation, and continuous improvement.

Key Behaviours

At Principal Medical Ltd (PML), the key behaviours and values centre around providing high-quality, community-based healthcare.

PML emphasises integrity, innovation, and collaboration among healthcare professionals to deliver efficient primary and community health services.

The organisation values teamwork and reinvests surpluses into services to benefit patients and support General values align with PMLs mission to improve patient outcomes and ensure cost-effective care across their network in Oxfordshire and Northamptonshire.

Integrity and Ethical Leadership: Upholds integrity and high ethical standards, ensuring that all quality improvement initiatives align with PMLs core values of improving patient outcomes and delivering high-quality, community-based healthcare services. Leads with transparency and accountability to promote trust and excellence in care delivery.

2. Collaboration and Teamwork:

Fosters strong collaboration across clinical and operational teams, as well as external stakeholders, to identify and implement quality improvement strategies that align with PMLs patient-first mission. Promotes a culture of teamwork and shared responsibility for achieving measurable improvements in healthcare outcomes.

3. Innovation and Continuous Improvement:

Drives a culture of innovation and continuous improvement by using data-driven methodologies to enhance care quality and operational efficiency. Ensures quality initiatives focus on achieving sustainable improvements that benefit patients and the community.

4. Adaptability:

Demonstrates resilience and adaptability in a fast-paced and evolving healthcare environment. Effectively balances competing priorities while maintaining compliance with healthcare regulations, CQC standards and organisational goals to deliver excellent quality outcomes.

Person Specification

Skills

Essential

Proven leadership and management skills Excellent interpersonal skills, including influencing, motivating and negotiating Excellent oral, listening and written communication skills Able to initiate, plan, manage and deliver high priority projects Advanced IT skills with knowledge of all Microsoft Office software, advanced keyboard skills and expertise in Word and Excel

Experience

Essential

Knowledge and understanding of managing and investigating serious incidents. Knowledge and understanding of CQC inspection standards Ability to anlayse Patient record systems such as EMIS or System One Knowledge of quality management reporting systems GP Teamnet, DATIX, Experience and robust knowledge in governance and quality assurance framework Experienced in preparation and delivery of high-level reports and policies Leading and facilitating meetings involving a large number of clinical and non clinical staff to develop and embed a strong safety culture Developing trusting and supportive relationships with a wide range of clinical and managerial staff Evidence of change management Evidence of managing complaints Experience at a senior level within healthcare organisations Making presentations to senior professionals Able to think strategically

Qualifications

Essential

Masters level or equivalent level of relevant quality and safety management experience. Evidence of professional knowledge in Quality and Safety systems including clinical governance and risk management processes with a focus on quality improvement

Desirable

Qualification in management / leadership Clinical qualification

Sign up for our newsletter

The latest news, articles, and resources, sent to your inbox weekly.

Similar Jobs

Buyer

Taylor Wimpey plcMake a Home at Taylor Wimpey To support HOPs and or CAT LEADs in managing specific categories to deliver a highly professional and strategic Procurement service at Taylor Wimpey UK Limited for a number of Group managed categories. Working closely with, and supporting, the Heads of Procurement  and  ...

Holbeach

Senior Operations Manager

Role: Senior Operations ManagerLocation: ManchesterSalary: £60,000-£65,000 + annual bonus + benefitsFull Time, PermanentCCA Recruitment Group are delighted to be partnered with a leading global BPO who are looking to recruit a brand new Senior Operations Manager, based at their Customer Operation in South Manchester.You will play a key role in...

Manchester

HSQE Administrator

A vacancy has arisen for an HSQE Administrator to join a very friendly and expanding handling and fulfilment business in Market Harborough on a permanent basis (Mon to Fri days). You will provide essential support to the smooth running of the business from a continuous improvement and auditing perspective in...

Market Harborough

Infrastructure Manager

Technical Infrastructure ManagerSalary: up to 70k + BenefitsLocation: Birmingham – 2 days in the office a week.At Khuda Technology, we are looking for a dedicated Infrastructure Manager with a strong technology background and a passion for delivering exceptional client service. You will oversee a team of technical experts across Azure,...

Birmingham

Quality Assurance Leader

Quality Assurance LeaderLocation: WirralType: Permanent (days) onsiteRussell Taylor Group is working with one of the UKs leading technology manufacturing companies. This is a fantastic position for join company who are constantly looking to innovate; the role will involve working closely with the Head of Operations (HOO) overseeing all quality aspects...

Port Sunlight

Cybersecurity Governance Principle - Audit Manager

Job DescriptionAs a Cybersecurity Governance Principle - Audit Manager, you will focus on supporting our team that manage our response to an ITGC audit and ensure delivery of a comprehensive and detailed response in a timely and accurate manner.  Reporting to the Head of Cyber Security Governance you will be...

Entain London