Major Incident Manager

NEC Software Solutions
Chippenham
8 months ago
Applications closed

Related Jobs

View all jobs

Head of IT Operations

QSHE Director

IT Systems Manager

Cyber Security Engineer

Application Design Engineer

Head of Digital Transformation

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Please note - this role can be hybrid from our Hartlepool or Chippenham Office.

Responsibilities

  1. Develop and own the end-to-end process & delivery within NEC for Major Incident Management
  2. Lead and develop a cohesive team across multiple locations, coaching and developing team members
  3. Monitor performance using KPIs and CSFs, ensuring alignment with business needs and IT strategy
  4. Ensure the team is skilled and performing at the appropriate level
  5. Allocate work within the team effectively
  6. Support bid responses and develop service offerings with stakeholders
  7. Maintain compliance through audits, including ISO 20000
  8. Review and verify documentation accuracy and updates
  9. Implement continual service improvement strategies aligned with business priorities
  10. Collaborate with process managers to ensure an end-to-end ITIL aligned service
  11. Build and maintain relationships with internal and third-party organizations
  12. Ensure adherence to SLAs and provide Major Incident reports as required
  13. Communicate effectively at technical and stakeholder levels
  14. Apply ITIL Major Incident management techniques
  15. Plan and balance short-term team actions
  16. Understand industry standards and best practices for service management
  17. Lead with strong communication, influence, and persuasion skills
  18. Understand NECSWS business areas and systems
  19. Make system adjustments based on critical analysis
  20. Manage time effectively and lead the team’s tone and culture
  21. Document, audit, and improve processes regularly
  22. Own the escalation management process
  23. Remain calm and focused under pressure
  24. Participate in the On Call Rota

Qualifications Essential Skills

  • Experience in Service Management, focusing on Major Incident Management
  • Stakeholder and Resource Management skills
  • Excellent customer service and innovative skills
  • Strong communication and business writing skills
  • Knowledge of ISO 20000 Service Management Standard
  • Leadership and mentoring abilities
  • Problem-solving skills
  • Knowledge of infrastructure and application technologies

Essential Qualifications

  • ITIL v4 Foundation
  • ITIL v4 Intermediate Qualification
  • Eligible for NPPVL3 + SC clearance

Additional Information

Benefits include private medical, holiday entitlement, life assurance, pension, flexible benefits, employee assistance program, and free LinkedIn Learning courses.

Other Information

Candidates must demonstrate the right to work and travel within the UK. Vetting, references, and possibly a DBS check are required.

NEC Software Solutions is an equal opportunities employer. We accommodate accessibility needs during recruitment.

Who We Are

NEC Software Solutions, part of NEC Corporation, supports public services globally, helping save lives, support families, and improve transportation. Join us to make a difference and support our mission to serve communities worldwide.


#J-18808-Ljbffr

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .