Head of IT Operations

Hove
1 month ago
Applications closed

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We’re recruiting for an experienced Head of IT Operations to lead the IT function for a growing organisation with multiple UK sites, a large customer base and an active e‑commerce operation. You will be responsible for ensuring the reliability, scalability, and security of all IT infrastructure while driving strategic IT projects that support business transformation and growth.

This is a key leadership role for a highly organised, strategically minded IT professional who can manage people, systems and external providers while continuously improving service delivery.

Job duties – Head of IT Operations:

  • Define and deliver the IT operational roadmap in line with business goals

  • Lead, develop and motivate the IT Assistant and Web Developer

  • Own and deliver major IT projects including upgrades, migrations and enterprise system changes

  • Ensure the stability, availability and scalability of IT systems and services

  • Oversee cloud platforms, enterprise applications, data operations and hardware/software environments

  • Manage relationships with IT suppliers, negotiating SLAs and ensuring performance. Procure hardware, software and services in line with strategic needs

  • Implement and maintain robust cybersecurity practices

  • Ensure compliance with relevant standards and regulations including GDPR and ISO frameworks

  • Maintain ownership of IT policies, conducting regular audits and vulnerability assessments

  • Oversee incident management and ensure timely resolution

  • Improve service delivery processes to enhance user experience

  • Lead escalation processes and root cause analysis for major issues

  • Develop and manage the IT operations budget

    Skills & experience required:

  • Experience in a similar role

  • Proven ability to lead and motivate IT teams / line management experience

  • Degree in IT, Communications or related field

  • Strong working knowledge of: Windows 11, Microsoft 365 & Azure, Exchange Online, SharePoint, Intune, Cloud storage systems, Backup technologies, CRM terminologies, Firewalls, routers & switches, Web design & graphic concepts

  • Desirable: Microsoft Dynamics 365 Business Central experience

    Salary, hours and company benefits:

  • Up to £50,000 based on qualifications and experience

  • Monday to Friday 9am to 5pm, fully office based in Hove

  • 20 days holiday plus Bank Holidays

  • Regular social events

  • Discretionary monthly bonus scheme

  • Cycle to work scheme

  • Birthday off

  • Pension Scheme

  • Healthcare Cash Plan

  • Employee discount

    Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy

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