Lead Service Support Manager

Lead Service Support Manager

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Salary: £44,511 per annum (£43,761 per annum + £750 Homeworking Allowance per annum) + £4,082 London Weighting p.a. (if eligible)

Hours: 35 Hours per week

Contract: Permanent Role

Location: Homebased anywhere in the UK with some travel required

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.

Overall Duties of the Lead Service Support Manager will include:

• Driving meaningful change and improvement across the organisation.
  
  
• Transforming business support services by fostering collaboration, and ensuring high-quality service delivery throughout the organisation.
  
  
• Provide leadership and management across central business support functions, including IT, Commissioning, Health & Safety, Risk & Information Governance, and Fundraising.
  
  
• Lead, influence, and inspire staff to enhance efficiency, integration, and effectiveness
  
  The main requirements for this role include:
  
  
• 5 years+ line management/leadership experience including performance management
  
  
• Experience in managing a multidisciplinary team
  
  
• Experience in Organisational Change and Transformation projects underpinned by technology
  
  
• Experience of working in a fast-paced, evolving environment with the ability to manage multiple and competing priorities.
  
  
• Strong business acumen.
  
  
• Experience in Data protection and information security processes and procedures.
  
  
• Good working knowledge of Microsoft Office, SharePoint and PowerApps
  
  
• Experienced in Public Sector Procurement & Grant Funding processes.
  
  
• Excellent communication and stakeholder management skills.
  
  
• Ability to analyse performance data, identify potential risks or trends and propose/implement solutions to maintain and exceed performance expectations.
  
  TACT offer an excellent employee benefits package including:
  
  
• 31 days paid holiday plus 8 annual bank holidays.
  
  
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
  
  
• Family friendly policies.
  
  
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
  
  
• HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
  
  
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
  
  
• Menopause Policy and free Menopause Clinician Appointments.
  
  
• Stakeholder Pension Scheme (salary sacrifice).
  
  
• Fantastic learning and development opportunities for all roles.
  
  The Lead Service Support Manager may be homebased within England, Scotland or Wales but will be required to travel to face-to-face meetings, training and team wellbeing events as and when required.
  
  A Standard DBS clearance is required for this role and will be processed by TACT on your behalf.
  
  
• Closing Date: Monday 24th February 2025
  
  
• Interview Date: Tuesday 11th March 2025 (via Microsoft Teams)
  
  Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
  
  We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
  
  TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them