Junior Technical Consultant

You will play a pivotal role in understanding our clients' unique technology requirements and designing and implementing tailored solutions to meet their needs. You will collaborate with clients and our partners’ technical experts to ensure the successful deployment of IT solutions. This role requires a strong understanding of technology, excellent teamwork skills, and a commitment to delivering exceptional service. It is within your responsibilities to find the best sourcing routes for specific hardware requirements. You’ll be working to achieve the most competitive price and lead times with the relevant partners.

In return Infrastar offers a competive salary and benefits package:

• 25 days annual leave plus bank holidays
  
  
• Flexitime
  
  
• Private Medical Insurance
  
  
• Group Life Assurance
  
  
• Group Income Protection
  
  
• Health Cash Plan
  
  
• Employee Assistance Programme
  
  
• Pension scheme
  
  
• Octopus electric car salary sacrifice scheme
  
  
• Cycle to work/Green commute initiative
  
  MAIN DUTIES AND RESPONSIBILITIES
  
  Product Knowledge: Stay updated on the latest technology trends, products, and services to consult the most suitable solutions for clients.
  
  Client Engagement: Engage with clients in parallel with the Sales teams, to understand their technical needs, challenges, and objectives, to build strong relationships and trust. Conduct technical demos to prospective clients.
  
  Technical Expertise: Demonstrate an understanding of IT infrastructure, networks, cloud computing, cybersecurity, and software applications to recommend appropriate solutions to clients. Understanding a customer’s requirements and translating them into business language and solutions.
  
  Solution Design: Collaborate with technical experts (vendors and in-house team) troubto design custom technology solutions that align with the client and their budgetary requirements. Produce a Bill of Materials (BoM) derived from this information.
  
  Continuous Improvement: Regularly seek opportunities to improve yourself and others within the organisation whilst also optimising technology solutions and client satisfaction.
  
  PERSON SPECIFICATION
  
  Essential:
  
  Basic Technical Expertise: Foundational knowledge in relevant technologies, systems, or software (e.g., networking, operating systems, hardware, coding languages, or cloud platforms).
  
  Problem-Solving Abilities: Capacity to diagnose and troubleshoot customer technical challenges effectively.
  
  IT Proficiency: Familiarity with productivity tools (e.g., Microsoft Office, project management software) and basic IT support tasks.
  
  Willingness to Learn: A genuine interest in developing technical skills and staying updated with emerging technologies.
  
  Attention to Detail: Ensures accuracy in technical configurations, documentation, or testing.
  
  Desirable:
  
  Exposure to Technical Projects: Experience working on small-scale technical projects, either during studies, internships or previous roles.
  
  Have some experience in a technical role: Qualified in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience or degree.
  
  A degree background in a STEM related subject is desirable but not mandatory. If you can demonstrate a strong interest or previous learning in Technology we will also consider your application.
  
  Project management experience is a plus.
  
  Industry vendor certifications are a plus.
  
  Soft Skills:
  
  Strong work ethic.
  
  Analytical and critical thinking.
  
  Positive and proactive attitude.
  
  COMPETENCIES
  
  Problem solving: Creativity to finding innovative solutions to meet customer requirements. Ability to adapt to changing circumstances efficiently and find the most appropriate resolution.
  
  Organisation and Time management: Excellent organisational skills to manage multiple taks and prioritize effectively. Ability to work under pressure and meet deadlines in a fast-paced environment