National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

IT/CRM Support & Projects Engineer

City of London
1 month ago
Applications closed

Related Jobs

View all jobs

Technical Account Manager

Technical Support Consultant

Project Manager

Security Operations Analyst

Technical Support Manager

IT Support (P/time - 25 hrs p/w) - 2 yr FTC

Role - IT/CRM Support & Projects Engineer
Location - Central London
Salary - £65,000 DOE

we are working with a fast-growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions to businesses across the UK. Supporting cloud, cybersecurity, automation, and VoIP-designed to not just support IT, but to redefine how our clients operate and grow.

As part of our continued growth, we are looking for an IT/CRM Support & Projects Engineer to lead internal CRM initiatives (Salesforce or Microsoft Dynamics 365), while also contributing to high-level technical support across our MSP service offerings.

The Role
This hybrid role merges CRM ownership and project delivery with advanced IT support responsibilities. You'll drive the optimisation and integration of internal platforms-particularly CRM systems-while also acting as a senior technical engineer within our support team. It's ideal for someone with a technical mindset and project leadership experience who wants to take ownership of systems that directly impact business operations.

Key Responsibilities

Technical Support & Engineering (L2/L3)

Act as a senior escalation point for complex support queries across infrastructure, networking, cloud, security, and VoIP.
Support and troubleshoot technologies such as Windows Server, Azure, O365, SonicWall, 3CX, VMware/Hyper-V.
Contribute to internal documentation and process automation for repeatable tasks and support functions.CRM Systems Ownership & Development

Lead the implementation or overhaul of Salesforce or Microsoft Dynamics 365 to support internal operations.
automation & Integrate CRM with key business systems, including Autotask, 3CX, and billing/licensing tools.
Oversee relationships with external CRM consultants, managing delivery, timelines, and results.Project Delivery & Systems Improvement

Own internal system improvement projects from requirements gathering through to successful deployment.What You'll Bring

Strong technical background with the ability to independently build, configure, and support systems.
5+ years in a technical support or engineering role, ideally within an MSP or IT services environment.
Proven experience leading CRM system implementation or improvement projects (Salesforce or Microsoft Dynamics 365).
Strong SQL querying and reporting experience.
Excellent communication, project ownership, and vendor coordination skills.

If you're passionate about both CRM systems and IT infrastructure-and you thrive in a role that combines strategic projects with hands-on support-this is your opportunity to make a real impact.

Apply now with an up-to-date CV to be considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Jobs Skills Radar 2026: Emerging Frameworks, Tools & Certifications to Learn Now

Cyber threats are evolving—and so must the people defending against them. As ransomware, AI-enhanced phishing, and supply chain attacks grow more advanced, UK employers are urgently hiring cyber security professionals with the right mix of strategic and hands-on skills. Welcome to the Cyber Security Jobs Skills Radar 2026, your go-to guide for the most in-demand tools, frameworks, certifications, and technologies shaping the UK's cyber workforce. Whether you're a SOC analyst, penetration tester, or cloud security architect, this annual radar is designed to help you stay ahead of the market.

How to Find Hidden Cyber Security Jobs in the UK Using Professional Bodies like BCS, CIISec & More

The demand for skilled cyber security professionals in the UK has never been higher. With threats increasing in sophistication and frequency, organisations are urgently hiring ethical hackers, threat analysts, GRC specialists, and security architects. But many of the most valuable roles—particularly in government, defence, and critical infrastructure—are never publicly advertised. Instead, these jobs are shared behind the scenes through trusted networks, private communities, and professional bodies. In this article, we explore how to uncover hidden cyber security jobs in the UK using organisations like the BCS (The Chartered Institute for IT), CIISec (The Chartered Institute of Information Security), ISACA, and ISC² UK Chapter. We’ll show you how to use membership directories, special interest groups, CPD events and informal networks to gain early access to roles most people never see.

How to Get a Better Cyber Security Job After a Lay-Off or Redundancy

Redundancy is never easy—especially in a fast-moving field like cyber security, where your skills and experience are constantly evolving. But if you’ve recently been made redundant from a cyber security role, know this: the UK cyber workforce remains in high demand, and your expertise is more valuable than ever. Whether you’re a SOC analyst, penetration tester, incident responder, security architect or GRC specialist, there are still thousands of opportunities across sectors including finance, defence, government, retail, and critical infrastructure. This guide will help you turn redundancy into a career relaunch, with a clear action plan tailored to the UK cyber security job market.