IT & Telecommunications Engineer

Hellesdon
2 days ago
Create job alert

Company Overview:

Our vision is to create a client-focused business that delivers customised networking and technology solutions that ensure seamless connectivity and robust infrastructure for businesses of all sizes.

Our commitment to exceptional service, continuous professional development, and technological advancement creates lasting value for our clients. We prioritise collaboration with our customers, working closely to understand their unique needs and deliver tailored solutions that exceed expectations.

Working with a range of customers, we have detailed experience of the specific challenges faced by education, healthcare and public sector organisations.

We are dedicated to delivering innovative technology services, including Managed Data Networks, Internet Connectivity, Cybersecurity Solutions, Communications, CCTV, Door Access Control, and Cloud Services.

Position Overview:

As an IT & Telecommunications Engineer, you will play a vital role in installing and maintaining the operational excellence of our diverse IT services. Your responsibilities will encompass installations, user support, hardware and software maintenance, network management, and security systems. This position offers flexible hybrid working, allowing you to work from home when not completing installations or call-out work at customer sites.

What we are looking for:

We are searching for an enthusiastic individual with a can-do attitude to support our clients, ensuring we exceed their expectations every time. We work closely with our clients to become their IT department.

A strong technical expertise is essential, including knowledge of operating systems (Windows, macOS, Linux), software applications, and hardware components. Familiarity with network configuration, troubleshooting, and security protocols is also important. Excellent problem-solving skills are crucial, as the ability to diagnose and resolve technical issues efficiently is a must.

Clear and effective communication is vital. IT support engineers must be able to explain complex technical information in a way that non-technical users can understand, both verbally and in writing. A customer service orientation with empathy, patience, and a positive attitude is key to understanding user frustrations and addressing their concerns effectively.

Good time management skills are necessary to handle multiple tasks and prioritise issues effectively. A commitment to continuous learning and staying updated with the latest trends and advancements in technology is important. Strong interpersonal skills are needed to work well with others, both within the IT team and with other departments, ensuring collaboration and effective problem resolution.

Attention to detail is crucial for precision in diagnosing issues and implementing solutions, ensuring that problems are fully resolved and do not recur. These attributes ensure effective support and a positive user

Key Responsibilities:

Provide exceptional user support, addressing hardware and software issues promptly.
Install, configure, and maintain hardware devices, including networking equipment and advanced threat protection firewalls.
Implement and manage Structured Network Cabling solutions, including Cat6a and Fibre Optics.
Oversee Managed Network Switching and Wi-Fi, ensuring optimal connectivity and performance.
Contribute to the deployment and maintenance of Cybersecurity Solutions to safeguard our clients' data and systems.
Manage and configure VoIP Phone Systems, ensuring seamless communication for our customers.
Install and maintain CCTV systems for video surveillance purposes.
Configure and manage Door Access Control systems for secure facility access.
Play a role in the implementation and maintenance of IT Cloud services.
Proactively manage software updates using Remote Monitoring and Management (RMM) tools.
Keep CRM database and other internal systems up to date.
Answer incoming calls, web chats and other contact channels.
Proactively contact clients to keep them informed about maintenance work completed in the background and discuss the benefits of additional services.
Benefits:

Standard office working hours Monday to Friday, 8:30am to 5:00pm
20 days of annual leave plus bank holidays.
Pension scheme.
Company-provided mobile phone.
Company-issued laptop.
Business mileage paid on personal car.
Health and safety training, including ladder training and working at heights.
Vendor-specific training for professional development.
Location: Home-based (initially), with regular meetings at suitable locations, including director's houses and call outs to customers as required. Long term plan this role will be office based with possibility of hybrid working

Related Jobs

View all jobs

Heat of IT & Systems

Head of IT & Systems

Business Process Analyst - Cyber Security

IT Cyber Security Manager

IT Project Manager

IT Incident Analyst

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Maths for Cyber Security Jobs: The Only Topics You Actually Need (& How to Learn Them)

If you are applying for cyber security jobs in the UK it can feel like “real security people” must be brilliant at maths. The reality is simpler: most roles do not need degree-level pure maths. What they do need is confidence with a small set of practical topics that show up repeatedly in day-to-day work across SOC, incident response, cloud security, AppSec, threat detection, IAM & security engineering. This guide strips the maths down to what actually helps you get hired. It includes a 6-week learning plan plus portfolio projects you can publish to prove the skills. You will focus on: Number systems & bitwise thinking (binary, hex, bytes, XOR) Modular arithmetic basics (enough to understand how modern crypto “works”) Probability & statistics for detection, triage & risk Discrete maths for logic, sets, graphs & complexity Security maths habits: estimation, false positive control & evidence-led reporting You will not waste time on heavy theory that rarely appears in junior or mid-level cyber security roles.

Neurodiversity in Cyber Security Careers: Turning Different Thinking into a Superpower

Cyber security is all about thinking like an attacker, spotting unusual patterns, protecting systems & responding calmly when everything looks like it’s on fire. It’s a discipline built on curiosity, persistence & noticing things other people miss. That’s exactly why it can be such a good fit for many neurodivergent people. If you live with ADHD, autism or dyslexia, you may have been told your brain is “too distracted”, “too literal” or “too disorganised” for a security role. In reality, the traits that can make traditional office work tough often line up beautifully with cyber security work – from hyperfocus in incident response to meticulous analysis in threat hunting. This guide is written for cyber security job seekers in the UK. We’ll look at: What neurodiversity means in a cyber context How ADHD, autism & dyslexia strengths map to different security roles Practical workplace adjustments you can ask for under UK law How to talk about neurodivergence during applications & interviews By the end, you’ll have a clearer sense of where you might thrive in cyber security – & how to turn “different thinking” into a genuine superpower.

Cyber Security Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the cyber security jobs market in the UK is changing fast. Attackers are scaling up with automation & AI, cloud estates are more complex, & regulators are tightening expectations around resilience & data protection. At the same time, budgets are under pressure & some organisations are consolidating their tech teams. Despite all this, demand for cyber security skills remains strong. Skilled defenders, engineers & leaders are still hard to find, & the stakes are only getting higher. Whether you are a cyber security job seeker planning your next move, or a recruiter building security teams, understanding the key cyber security hiring trends for 2026 will help you make better decisions.