IT Support Specialist

IT Support Specialist

We are looking for a proactive IT Support Specialist to join our small team. The ideal candidate will have a strong background in networking, software troubleshooting, and system administration, with a passion for delivering excellent customer service.

Key Responsibilities:

• Provide technical support to end-users for software and hardware issues.
  
  
• Configure and maintain firewall settings to enhance network security.
  
  
• Use Microsoft Excel for data analysis and reporting.
  
  
• Administer IT systems, including Active Directory, DHCP, and PowerShell scripting.
  
  
• Deliver excellent customer service and clear communication.
  
  
• Use Microsoft Office suite (Excel, Word, Outlook) for documentation and correspondence.
  
  Core Technical Skills:
  
  
• Install and configure IT hardware and software.
  
  
• Proficient in Microsoft operating systems (Windows 7 and above).
  
  
• Experience with Windows Server environments (2012 R2 and later).
  
  
• Strong understanding of Active Directory, DHCP, DNS, and Group Policy.
  
  
• Troubleshoot hardware, software, and networking issues.
  
  
• Experience with Exchange, Office 365, and PowerShell.
  
  Personal Qualities:
  
  
• Work within policies, regulations, and procedures.
  
  
• Strong attention to detail and problem-solving skills.
  
  
• Manage workload effectively under pressure.
  
  
• Team player with excellent communication skills.
  
  
• Work independently with minimal supervision.
  
  
• Calm and professional when handling problems.
  
  Preferred Experience and Certifications:
  
  
• Microsoft 365 and Office 365 migration and management.
  
  
• Microsoft Azure implementation and certification.
  
  
• Proficiency in Hyper-V configuration and management.
  
  
• Deploy and manage antivirus, backup, and firewall solutions.
  
  
• Awareness of cybersecurity practices and GDPR compliance.
  
  If you believe you have the skills and experience to offer, we encourage you to apply