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IT Support Specialist

Mansfield
8 months ago
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IT Support Specialist

We are looking for a proactive IT Support Specialist to join our small team. The ideal candidate will have a strong background in networking, software troubleshooting, and system administration, with a passion for delivering excellent customer service.

Key Responsibilities:

  • Provide technical support to end-users for software and hardware issues.

  • Configure and maintain firewall settings to enhance network security.

  • Use Microsoft Excel for data analysis and reporting.

  • Administer IT systems, including Active Directory, DHCP, and PowerShell scripting.

  • Deliver excellent customer service and clear communication.

  • Use Microsoft Office suite (Excel, Word, Outlook) for documentation and correspondence.

    Core Technical Skills:

  • Install and configure IT hardware and software.

  • Proficient in Microsoft operating systems (Windows 7 and above).

  • Experience with Windows Server environments (2012 R2 and later).

  • Strong understanding of Active Directory, DHCP, DNS, and Group Policy.

  • Troubleshoot hardware, software, and networking issues.

  • Experience with Exchange, Office 365, and PowerShell.

    Personal Qualities:

  • Work within policies, regulations, and procedures.

  • Strong attention to detail and problem-solving skills.

  • Manage workload effectively under pressure.

  • Team player with excellent communication skills.

  • Work independently with minimal supervision.

  • Calm and professional when handling problems.

    Preferred Experience and Certifications:

  • Microsoft 365 and Office 365 migration and management.

  • Microsoft Azure implementation and certification.

  • Proficiency in Hyper-V configuration and management.

  • Deploy and manage antivirus, backup, and firewall solutions.

  • Awareness of cybersecurity practices and GDPR compliance.

    If you believe you have the skills and experience to offer, we encourage you to apply

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