IT Support Manager

Newcastle upon Tyne
2 days ago
Create job alert

IT Support Manager

AE Partners are supporting a specialist infrastructure technology business delivering non-intrusive repair solutions for underground water pipelines. Using our own bespoke technology, we help water utilities extend the life of their assets while reducing disruption and environmental impact.

The company has secured contracts with several of the UK’s leading water operators, supporting the maintenance of critical national infrastructure.

Role Overview

The IT Manager will be responsible for the day-to-day management, security, and development of the company’s IT systems and infrastructure. The role supports both office staff and field-based engineering teams while ensuring systems remain reliable, secure, and scalable as the business grows.

Key Responsibilities

  • Manage and maintain the company’s IT infrastructure, networks, hardware, and cloud systems.

  • Set up and administer IT service management and ticketing systems to manage support requests and track issues.

  • Configure and deploy laptops, mobile devices, and other IT hardware for office and field teams.

  • Oversee the onboarding of new employees, ensuring accounts, access permissions, and equipment are ready from day one.

  • Provide technical support and troubleshooting to staff across the business.

  • Support IT systems linked to the company’s bespoke pipeline repair technology and operational platforms.

  • Maintain cybersecurity controls, ensuring protection of company and client data and compliance with regulations such as GDPR.

  • Manage relationships with IT vendors and service providers.

  • Monitor and maintain quality and performance of IT services across the organisation.

  • Identify opportunities to improve systems, processes, and digital efficiency.

    Skills & Experience

  • Proven experience in an IT Manager or senior IT support role.

  • Strong knowledge of IT infrastructure, networking, hardware, and cloud platforms.

  • Experience setting up ticketing/helpdesk systems and managing user support.

  • Ability to support both office-based and operational field environments.

  • Strong problem-solving, organisational, and communication skills.

    Qualifications

  • Degree in IT, Computer Science, or related field, or equivalent experience.

  • Relevant certifications (e.g., Microsoft, Cisco, ITIL, or cybersecurity) are desirable.

    What We Offer

  • Opportunity to work with an innovative infrastructure technology company.

  • Involvement in projects supporting critical UK water infrastructure.

  • Competitive salary and benefits package.

  • Career growth within a growing technology-led engineering business

Related Jobs

View all jobs

IT Applications Support Manager

IT Business Development Manager – IT Managed Service Provider - Harlow, Essex

IT Account Manager

IT Account Manager

IT Systems Manager

IT Account Manager

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .