IT Support Engineer

City of London
5 days ago
Create job alert

IT Support Engineer (Mac-First) - InsurTech

📍 Central London | Hybrid (3 days onsite / 2 remote)
💷 £40,000 - £45,000

If you're the person everyone goes to when a Mac misbehaves, this role is for you.

We're hiring a Mac-focused IT Support Engineer to own IT support for a small, senior London team within a fast-growing InsurTech working in reinsurance and AI. Around 90% of the business runs on macOS, so this isn't a "some Mac exposure" role - you'll be living in Apple land day-to-day.

You'll support ~20 users, including the COO, Underwriters, Legal and Finance, working largely independently with real ownership over how IT is run.

What You'll Actually Be Doing

Being the go-to Mac support person for the business

Troubleshooting macOS issues across laptops, peripherals, printers, and networks

Managing device setup, builds, and access for joiners and leavers

Supporting identity, access, and SaaS tools (Okta, Microsoft 365, endpoint security)

Keeping Macs secure and compliant - patching, antivirus, backups, updates

Working closely with the CISO on security and best practice

Improving documentation and IT processes as the company scales

This is hands-on, visible work where people notice when you do things well.

This Role Is a Great Fit If You…

Have strong, recent macOS support experience (minimum 3 years)

Have 5+ years overall IT support experience

Enjoy owning IT rather than sitting behind a ticket queue

Are comfortable supporting senior stakeholders and explaining things simply

Care about security, clean setups, and doing things properly

Can work independently and manage your own workload

Experience with Okta, Microsoft 365, antivirus/endpoint tools, and remote support will help you settle in quickly.

Why Mac Engineers Like This Role

Mac-first environment - you're not fighting Windows policies all day

Small user base, senior stakeholders, real trust

Direct access to leadership (your input matters)

Modern InsurTech using AI in reinsurance

Hybrid working: 3 days onsite / 2 days remote

Competitive salary and benefits

Interested?

Send your CV to
Happy to have an informal chat before you apply

Related Jobs

View all jobs

IT Support Engineer

IT Support Engineer

IT Support / Customer Support Engineer

Group IT Support Engineer

Senior IT Support Engineer

2nd Line IT Support Engineer

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

If you’re thinking about switching into cyber security in your 30s, 40s or 50s, you’re in good company. Across the UK, organisations of all sizes are hiring people from diverse backgrounds to protect systems, data & customers. But with hype around “hackers” & quick-win courses, it’s hard to separate reality from fiction. This guide gives you a UK reality check: which roles genuinely exist, what employers actually want, how training really works, what to expect on salary & progression & whether age matters. Whether you come from finance, project management, operations, law, HR or customer service, there is a credible route into cyber security if you approach it strategically.

How to Write a Cyber Security Job Ad That Attracts the Right People

Cyber security is now a board-level priority for organisations across the UK. From financial services and healthcare to critical infrastructure, SaaS platforms and the public sector, demand for skilled cyber security professionals continues to grow. Yet despite this demand, many employers struggle to attract the right candidates. Cyber security job adverts often generate large volumes of applications, but few are a genuine match. Meanwhile, experienced security engineers, analysts and architects quietly ignore adverts that feel vague, unrealistic or disconnected from real security work. In most cases, the problem is not a lack of talent — it is the quality of the job advert. Cyber security professionals are trained to assess risk, spot weaknesses and question assumptions. A poorly written job ad signals organisational immaturity and weak security culture. A well-written one signals seriousness, competence and trust. This guide explains how to write a cyber security job ad that attracts the right people, improves applicant quality and positions your organisation as a credible security employer.

Maths for Cyber Security Jobs: The Only Topics You Actually Need (& How to Learn Them)

If you are applying for cyber security jobs in the UK it can feel like “real security people” must be brilliant at maths. The reality is simpler: most roles do not need degree-level pure maths. What they do need is confidence with a small set of practical topics that show up repeatedly in day-to-day work across SOC, incident response, cloud security, AppSec, threat detection, IAM & security engineering. This guide strips the maths down to what actually helps you get hired. It includes a 6-week learning plan plus portfolio projects you can publish to prove the skills. You will focus on: Number systems & bitwise thinking (binary, hex, bytes, XOR) Modular arithmetic basics (enough to understand how modern crypto “works”) Probability & statistics for detection, triage & risk Discrete maths for logic, sets, graphs & complexity Security maths habits: estimation, false positive control & evidence-led reporting You will not waste time on heavy theory that rarely appears in junior or mid-level cyber security roles.