IT Service Desk Analyst

Newcastle upon Tyne

1 year ago

Applications closed

Related Jobs

View all jobs

IT Service Desk Analyst Technical Trainee Scheme

Service Desk Analyst

Systems Administrator

IT Operations and Security Analyst - 6 month FTC

IT Operations and Security Analyst (6 month FTC)

Junior Information Security Analysist

IT First Line Service Desk Analyst
Location: Newcastle
Salary: £(phone number removed) on 4 off shift after 6 months
Type: Permanent/Fulltime

Our client is one of the UK's leading providers of quality public transport.

The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.

Providing colleagues with the tools they need to do their job
Prompt identification, understanding and resolution of issues
Pro-actively working towards issue prevention
Continuous service improvement

As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.
You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.

Principal Accountabilities:
Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders
Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets
Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement
Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately
Maintain and share knowledge of supported products and services
Maintain an understanding of the company's organisation and customers of the Service Desk
Adhere to, promote, and support the company's Information Security policies.

Essential:
IT Service Call Management
Remote service
Active directory Administration
Understanding of TCP/IP, DHCP and DNS.
IOS and android device setup and support
Microsoft Office 2010 and above
Printer Support
Fundamental desktop and troubleshooting

To apply, please send an updated CV

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jan 23, 2026

Education

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.

Jan 18, 2026

Jobs Careers

Cyber Security Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

If you’re thinking about switching into cyber security in your 30s, 40s or 50s, you’re in good company. Across the UK, organisations of all sizes are hiring people from diverse backgrounds to protect systems, data & customers. But with hype around “hackers” & quick-win courses, it’s hard to separate reality from fiction. This guide gives you a UK reality check: which roles genuinely exist, what employers actually want, how training really works, what to expect on salary & progression & whether age matters. Whether you come from finance, project management, operations, law, HR or customer service, there is a credible route into cyber security if you approach it strategically.

Jan 13, 2026

Jobs

How to Write a Cyber Security Job Ad That Attracts the Right People

Cyber security is now a board-level priority for organisations across the UK. From financial services and healthcare to critical infrastructure, SaaS platforms and the public sector, demand for skilled cyber security professionals continues to grow. Yet despite this demand, many employers struggle to attract the right candidates. Cyber security job adverts often generate large volumes of applications, but few are a genuine match. Meanwhile, experienced security engineers, analysts and architects quietly ignore adverts that feel vague, unrealistic or disconnected from real security work. In most cases, the problem is not a lack of talent — it is the quality of the job advert. Cyber security professionals are trained to assess risk, spot weaknesses and question assumptions. A poorly written job ad signals organisational immaturity and weak security culture. A well-written one signals seriousness, competence and trust. This guide explains how to write a cyber security job ad that attracts the right people, improves applicant quality and positions your organisation as a credible security employer.