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IT Service Delivery/Ops Manager - 2m Contract - Hybrid

Wingerworth
8 months ago
Applications closed

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I am currently assisting an organisation who are looking for a candidate with a background within IT Service Delivery / IT Operations or Technical Support management. The role will be to overlook the IT department, which is split into 2 areas, a team of 1st/2nd line support and a team of 3rd line, total headcount of 10-15. The position itself is to support/mentor 2 managers overlooking the two teams, advise on best practices, efficiencies, structure, SLA's and ability to be at hand for escalations/resolutions.

Key Responsibilities;

  • IT Service Management
  • Best practices across two teams, inc. SLA review
  • Risk Mitigation
  • Review & assess IT strategies aligned with business goals.
  • Oversee IT governance, risk management, and cybersecurity policies.
  • Review current compliance with industry regulations, including cybersecurity standards.
  • Review digital transformation initiatives and process automation.
  • Review procurement, vendor relations, and IT asset management.

    Desirable;
  • Background within infrastructure, 3rd line support, technical support
  • Prince2

    Contract Details;
  • 2month initial contract
  • Working arrangements - Hybrid
  • Outside IR35

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