IT Service Delivery Manager

Hunter Selection

Stonehouse, United Kingdom

Last month

Applications closed

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Posted: 16 Mar 2026 (Last month)

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Service Delivery Manager

Location: Stonehouse (office‑based with regional travel)

Salary: £45,000 - £55,000 DOE

I'm working with a managed service provider that's looking for a Service Delivery Manager to take ownership of their technical support function. This is an office‑based role in Stonehouse with regular travel to nearby customer sites. You'll be responsible for leading a technical team, maintaining strong service levels, and delivering both operational support and project work.

What you'll be doing

Managing the day‑to‑day performance of the service desk and technical support team

Ensuring service requests and tickets are resolved within SLA

Coaching, mentoring and developing engineers across all levels

Running regular customer service reviews and building strong relationships

Handling escalations and resolving issues quickly and professionally

Producing operational and performance reports for senior leadership

Overseeing patching, updates, maintenance and system checks

Making sure customer environments remain secure, stable and compliant

Leading IT projects including upgrades, migrations and new solution deployments

Managing external suppliers and keeping project timelines on track

Working closely with internal teams to understand requirements and provide guidance

Benefits

25 days holiday plus bank holidays and your birthday off

Daily breakfast and fresh fruit

Private medical cover after 12 months

Access to a perks and wellness platform

Annual flu jab

What they're looking for

A minimum of 3 years' experience in a service delivery or technical leadership role within an MSP

Strong communication skills with confidence in customer‑facing situations

Experience developing and managing technical teams

A customer‑focused approach with excellent attention to detail

Strong problem‑solving and analytical skills

Proven track record in delivering IT projects and managing suppliers

Good understanding of infrastructure, cloud technologies, networking and cybersecurity best practiceIf you are interested please reach out to Harry Davies directly on (url removed)

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

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