Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

IT Service Delivery Manager

North Stoneham
2 days ago
Create job alert

IT Service Delivery Manager

Role Type: Full time; Monday – Friday (Hybrid/Office Based)

Salary Range: £30k – £40k per annum (depending on experience)

Office Location: Eastleigh, Hampshire.

We are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.

Role Overview

We are seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions.                 

Key Responsibilities:

Lead and manage the IT service delivery team to meet SLAs and KPIs.
Oversee incident, problem, and change management processes.
Act as the primary point of contact for client escalations and service reviews.
Collaborate with technical teams to ensure seamless service transitions and implementations.
Monitor performance metrics and drive service improvement initiatives.
Maintain documentation and compliance with ITIL best practices.
Manage vendor relationships and third-party service providers.
Support business continuity and disaster recovery planning.

Required Skills & Experience:

Proven experience in IT service delivery or operations management.
Strong understanding of technical support on a 1st or 2nd line knowledge base.
Excellent communication and stakeholder management skills.
Experience with PSA ticketing systems (Halo).
Ability to lead cross-functional teams and manage competing priorities.
Familiarity with cybersecurity and patch management practices is a requirement.

What We Offer:

Training: Vendor accredited training courses
Role Type: Full time; Monday – Friday (Hybrid/Office Based)
Salary Range: £30K – £40K per annum (depending on experience)
Office Location: Eastleigh, Hampshire.
Access to and use of company vehicle
Holiday: 23 days holiday per annum plus additional holiday for birthday

If this sounds like your ideal next role, then apply today with your CV

Related Jobs

View all jobs

IT Service Delivery Manager

Service Delivery Manager

IT Delivery Engineering Manager

Service Operations Manager

Technical Account Manager

Fire Door Inspector

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Why the UK Could Be the World’s Next Cyber Security Jobs Hub

Cyber security has become one of the defining challenges of the digital age. From protecting personal data and financial transactions to defending national infrastructure and corporate systems, the demand for strong cyber defences has never been higher. As businesses, governments, and individuals depend more heavily on digital services, the scale and sophistication of cyber threats have risen dramatically. Ransomware attacks, data breaches, state-sponsored cyber operations, and insider threats are now everyday risks. In response, organisations worldwide are investing heavily in cyber security talent. The United Kingdom is uniquely positioned to become a global cyber security jobs hub. With its strong tech sector, world-class universities, advanced defence capabilities, and established financial markets, the UK already has the foundations. The question is whether it can scale up, attract, and retain the right talent to meet global demand. This article explores why the UK is poised to become the world’s next cyber security jobs hub, the opportunities available, the challenges ahead, and what needs to happen for this vision to be realised.

The Best Free Tools & Platforms to Practise Cyber Security Skills 2025/26

Cyber security is one of the most in-demand career fields in the UK. From preventing data breaches to monitoring networks and defending against ransomware, the role of cyber professionals is critical across every industry. With organisations of all sizes facing increasing threats, demand for skilled professionals continues to rise. But employers don’t just want theory—they want proof that you can analyse systems, detect vulnerabilities, and respond to incidents. The good news is that you don’t need to pay thousands of pounds for training to build practical experience. A wide range of free tools and platforms allow you to practise cyber security skills safely, ethically, and at no cost. This article explores the best free resources available in 2025 to help you gain hands-on skills in ethical hacking, penetration testing, digital forensics, network monitoring, and incident response.

Top 10 Skills in Cyber sScurity According to LinkedIn & Indeed Job Postings

In today’s digital age, cyber security is no longer optional—it’s mission-critical. From financial institutions to healthcare providers, government departments to tech startups, every sector in the UK is under rising cyber threats. As a result, employers are constantly on the hunt for skilled professionals who can defend, detect, and respond effectively. But with cyber threats evolving at pace, what exactly are employers seeking? By analysing job postings on LinkedIn and Indeed, this article reveals the Top 10 cyber security skills UK organisations are demanding in 2025. Read on to discover how to present these skills effectively on your CV, in interviews, and through practical proof of experience.