This is a hybrid role supporting the UK&I office for a green energy company. You'll focus on providing engineering support to internal and external clients as well as IT Helpdesk support for the UK&I colleagues, whilst supporting the global IT team. The expectation is the Helpdesk/IT tasks will compromise approximately 60% of the role.

Duties / Responsibilities:

• Manage the companys IT systems to include, storage, network infrastructure while ensuring minimum system downtime, cybersecurity, backup systems, disaster recovery, redundancy, and business continuity plans.
• Support the companys risk assessments.
• Trains staff regarding the troubleshooting and diagnosing of problems.
• Answer questions about the product details, the company, current programs, and issues with accounts or products and the way they are handled in our software systems.
• Provides technical assistance regarding the configuration, setup, maintenance, and troubleshooting of the software used to run our operations like the Blink Network, Salesforce and NetSuite.
• Responds to Help Desk queries on the phone, via email, in person, or through remote access.
• Manage the onboarding and offboarding of users.
• Provisions and configures new hardware including computers, mobile devices, and phones.

Qualifications:

• Minimum of 2 years of experience working in a help desk environment
• Strong working knowledge of computer systems, hardware, and software
• Excellent problem-solving, analytical, and team-working skills
• An openness to learning new technologies.
• Experience with standard procurement and objective decision-making processes
• Excellent interpersonal and multitasking skills
• Excellent written and verbal communication skills
• Knowledge and experience with Amazon Web Services (AWS)
• Knowledge and experience with Microsoft Office 365
• Knowledge and experience with Microsoft SharePoint
• Knowledge and experience with Microsoft Teams
• Ideally experience with business products including: Intune, Salesforce, Netsuite, Ring Central, Zendesk, Jira, JAMF