IT Manager

yohrs
St Albans
11 months ago
Applications closed

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This is a hybrid role supporting the UK&I office for a green energy company. You'll focus on providing engineering support to internal and external clients as well as IT Helpdesk support for the UK&I colleagues, whilst supporting the global IT team. The expectation is the Helpdesk/IT tasks will compromise approximately 60% of the role.

Duties / Responsibilities:

  • Manage the companys IT systems to include, storage, network infrastructure while ensuring minimum system downtime, cybersecurity, backup systems, disaster recovery, redundancy, and business continuity plans.
  • Support the companys risk assessments.
  • Trains staff regarding the troubleshooting and diagnosing of problems.
  • Answer questions about the product details, the company, current programs, and issues with accounts or products and the way they are handled in our software systems.
  • Provides technical assistance regarding the configuration, setup, maintenance, and troubleshooting of the software used to run our operations like the Blink Network, Salesforce and NetSuite.
  • Responds to Help Desk queries on the phone, via email, in person, or through remote access.
  • Manage the onboarding and offboarding of users.
  • Provisions and configures new hardware including computers, mobile devices, and phones.

Qualifications:

  • Minimum of 2 years of experience working in a help desk environment
  • Strong working knowledge of computer systems, hardware, and software
  • Excellent problem-solving, analytical, and team-working skills
  • An openness to learning new technologies.
  • Experience with standard procurement and objective decision-making processes
  • Excellent interpersonal and multitasking skills
  • Excellent written and verbal communication skills
  • Knowledge and experience with Amazon Web Services (AWS)
  • Knowledge and experience with Microsoft Office 365
  • Knowledge and experience with Microsoft SharePoint
  • Knowledge and experience with Microsoft Teams
  • Ideally experience with business products including: Intune, Salesforce, Netsuite, Ring Central, Zendesk, Jira, JAMF



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