Engineer the Quantum RevolutionYour expertise can help us shape the future of quantum computing at Oxford Ionics.

View Open Roles

Incident Manager

Commify Group
Nottingham
2 months ago
Applications closed

Related Jobs

View all jobs

Major Incident Manager

Major Incident Manager/Coordinator

Major Incident Manager

IT Incident Manager

Major Incident Manager

Operational Risk & Incident Manager

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in 9 countries, including the UK, France, Spain, Italy, Romania, Germany, the Netherlands, Australia, and the USA, supported by a dedicated team of over 350 passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products.

The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions.

The Role:

Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You will engage at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving root cause issues and enhancing service delivery.

Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication.

  • Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms.
  • Incident Response, Resolution and Communication: Take the helm in leading and coordinating responses to major incidents, ensuring swift resolutions and minimal operational downtime, combined with clear communication to stakeholders ranging from executives and senior managers to customers regarding progress, severity, and impact.
  • Root Cause Analysis (RCA): Conduct extensive RCAs for incidents to uncover underlying challenges, clearly communicate findings to relevant stakeholders, and ensure that all actions arising from RCAs are tracked and addressed promptly, preventing recurrence and enhancing systems.
  • Continuous Improvement: Regularly evaluate and refine the incident management process, integrating best practices and lessons learned from past incidents. Additionally, implement improved processes for newly acquired businesses and platforms to elevate the maturity of incident and change management.
  • Team Collaboration: Work closely with Technology, Sales, Customer Success, and Compliance teams to ensure a unified approach to managing incidents.
  • Reporting: Generate regular reports on incident and change management trends, outcomes of RCAs, and action statuses.
  • Compliance: Ensure compliance with regulatory requirements and policies across all Service Management processes.
  • On-Call Escalation Management: Engage in the out-of-hours Escalation Manager rota, providing leadership and decisive decision-making support in critical scenarios alongside other managers.

The Person:

  • Extensive experience in leading incident management for critical issues in a 24x7 software service environment, showcasing a proven track record of effectively steering issues to resolutions.
  • Proven expertise in developing and implementing incident management processes.
  • Supervise the completion of the post-mortem (RCA) statements for all high-severity, critically impactful incidents and challenges.
  • Strong leadership and communication abilities, capable of managing cross-functional virtual teams.
  • Demonstrated resilience under pressure and decisiveness in complex scenarios.
  • Skilled in prioritising multiple high-priority issues simultaneously without compromising SLA commitments.
  • Ability to balance the demand for high availability and performance against the need for rapid delivery of technology changes and improvements.

Benefits

  • Attractive salary ranging from £65,000 to £75,000
  • Bonus scheme to reward your contributions
  • Comprehensive healthcare cash plan for your peace of mind
  • A generous annual leave of 27 days on top of Bank Holidays
  • Enjoy 2 Wellbeing days and 2 days dedicated to community service
  • Take the day off to celebrate your birthday!
  • Employer pension contribution set at 5%
  • Death in service benefit providing 4 times your salary
  • Annual awards to recognize outstanding achievements
  • Exciting monthly and quarterly social events
  • Opportunities for training and career development
  • Flexible hybrid working arrangements to suit your lifestyle


#J-18808-Ljbffr

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Seasonal Hiring Peaks for Cybersecurity Jobs: The Best Months to Apply & Why

The UK's cybersecurity sector has emerged as one of the most critical and lucrative technology markets, with roles spanning from security analysts to penetration testers and chief information security officers. With cybersecurity positions commanding salaries from £28,000 for junior security analysts to £140,000+ for senior security architects, understanding when organisations actively recruit can dramatically impact your career trajectory in this essential field. Unlike traditional IT sectors, cybersecurity hiring follows distinct patterns influenced by threat landscapes, regulatory compliance cycles, and incident response requirements. The sector's unique combination of perpetual threat evolution, regulatory pressures, and skills shortages creates predictable hiring windows that strategic professionals can leverage to advance their careers in protecting Britain's digital infrastructure. This comprehensive guide explores the optimal timing for cybersecurity job applications in the UK, examining how cyber threat cycles, compliance deadlines, and government initiatives influence recruitment patterns, and why strategic timing can determine whether you join a cutting-edge security consultancy or miss the opportunity to defend against tomorrow's cyber threats.

Pre-Employment Checks for Cyber Security Jobs: DBS, References & Right-to-Work and more Explained

The cyber security sector in the UK stands at the forefront of protecting national infrastructure, business operations, and personal data from increasingly sophisticated cyber threats. As organisations across all sectors recognise cyber security as a critical business function, employers are implementing the most rigorous pre-employment screening processes in the technology industry to ensure they recruit professionals capable of defending against advanced persistent threats and maintaining the highest standards of security and trustworthiness. Whether you're a penetration tester, security analyst, incident response specialist, or chief information security officer, understanding the comprehensive vetting requirements is essential for successfully advancing your career in this security-critical field. This detailed guide explores the extensive background checks and screening processes you'll encounter when applying for cyber security positions in the UK, from fundamental eligibility verification to the most stringent security clearance requirements and specialised threat intelligence assessments.

Why Now Is the Perfect Time to Launch Your Career in Cyber Security: The UK's Digital Defence Revolution

The United Kingdom faces an unprecedented cyber security challenge that presents an extraordinary career opportunity. With cyber attacks increasing by 300% year-on-year and the average cost of a data breach reaching £4.24 million, Britain urgently needs skilled cyber security professionals to defend its digital infrastructure, protect citizens' data, and maintain national security in an increasingly connected world. If you've been considering a career change or seeking to future-proof your professional trajectory, cyber security represents one of the most secure, well-compensated, and socially impactful career choices available. The convergence of escalating threats, skills shortage, government investment, and regulatory requirements has created a perfect storm of opportunity that shows no signs of abating.