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Incident Lead / Incident Manager - Crawley - £70k (Crawley)

DGH Recruitment
Crawley
3 weeks ago
Applications closed

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Incident Lead / Incident Manager - Crawley - £70k

3 days per week in office


My global client is looking for an experienced Incident / Operations / Service Lead to join them managing the response given to their major global marquee client when they raise an incident


You will be responsible for triaging the Jira tickets, ensuring allocation to the correct person in order to resolve the incident and prevent reoccurance


Overview of Duties:


- Ticket management – ITIL / Jira / ServiceNow

- Incident management – Prioritise / Triage / Investigate / Resolve / Communicate

- Stakeholder management

- Change, Problem & Release management

- Monthly Steering Committee reviews


Required Skills & Experience:


- Indepth Incident Management experience

- First class communication skills

- Experience within an operations / release / project management environment

- Demonstrable experience with Jira, Redmine & ServiceNow

- Experience with Product / Development / Application teams


Beneficial Skills & Experience:


- Knowledge of software development (.Net)

- Experience with AWS and TeamCity


Incident Lead / Incident Manager - Crawley - £70k

3 days per week in office

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