Incident Analyst

Our purpose is to make the world more sustainable by building trust in society through innovation. As an Incident Analyst, you will contribute to this by taking responsibility for insuring incidents are logged and progressed for faults and regularly updated by the supplier.

Your role will involve working within a team and using management tooling to monitor for incoming incidents and communicating with 3rd party suppliers. The role holder will take responsibility of chasing for updates and resolutions and will update the relevant tooling accordingly. On occasions the end user will need to be contacted for updates or further information.

Your transferable skills and experience:

• Strong communication skills, both written and verbal
• Experience with basic IT applications
• Able to collaborate and work well with others within a team environment, as well using initiative when working alone
• Possesses strong planning and organizational skills
• Has an analytical and creative approach to problem solving

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Customer service administration this could be the next opportunity for you.

This role will require you to be eligible and willing to undergo a high level of security clearance.

Benefits:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of two stages of interviews

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

We are an Equal Opportunities Employer.