Housing Professional

Housing Standards Team Leader
Loughborough
Contract
£33 per hour or £42.44 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Housing Standards Team Leader.
Liaison with: Private owners, landlords and tenants, Internal and external partners in the public and private sector, Letting Agents.
Job Purpose
� To support the improvement and upkeep of housing standards and conditions in the private sector in the Charnwood Area.
� To Manage, Support and develop the Housing Standards and Private sector Licensing Teams.
� To ensure that the housing standards service is delivered smoothly and efficiently in line with policies and procedures.
� To deal with complex cases and complaints about housing standards.
� To work in partnership with internal and external services and agencies to
� support the delivery of the service and related policies, strategies, action plans and initiatives.
� Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities

1. Responsible for the day to day running of the Housing Standards service including processing and responding to complaints and enquiries about housing standards and disrepair in the private sector. Including oversight of standards on mobile home and caravan sites.
   
2. Responsible for the day-to-day management of the Housing Standards Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.
   
3. Responsible for the day to day running and delivery of the private sector housing licensing schemes including mandatory, selective and additional licensing.
   
4. Responsible for the day-to-day management of the private sector Housing Licensing Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.
   
5. Ensure service standards and performance targets are achieved through regular performance monitoring, collation and timely submission of performance reports and returns, and assist in the identification and implementation of corrective actions.
   
6. Ensure quality and value for money in service delivery, by obtaining feedback from customers, partners, and staff, benchmarking services, and identifying best practice, and assist in the identification and implementation of service improvements.
   
7. Develop, review, and implement procedure guides to support effective, efficient, and consistent service provision, in line with local and national policies and legislation.
   
8. Represent the service at internal and external meetings, working groups and case conferences.
   
9. Work in partnership with other agencies and individuals in the public and private sectors including tenants groups, residents groups, support agencies, letting agents, landlord groups, landlord accreditation schemes, student accommodation providers and Universities, landlords and tenants.
   
10. Be a case holder for and resolve complex complaints from tenants in the private sector as well as support the team to resolve difficult complaints.
    
11. Assist the private Sector Housing Manager with the monitoring of relevant budgets, ensuring that expenditure is within approved limits and value for money is achieved.
    
12. Ensure the delivery of fair and equal services to all customers, in line with Council policies.
    
13. The postholder will be required to undertake such other duties commensurate with the grade, and / or hours of work, as may be reasonably be required of you, at your main place of work and at any other of the Council’s establishments.
    
14. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.
    The nature of the work may involve the jobholder carrying out work outside of normal working hours.
    This post is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006 before the coming into force of section 64 of the Protection of Freedoms Act 2012 on 10th September 2012. Therefore a DBS enhanced check (without a barred list check) is an essential requirement.
    PLEASE ONLY apply if you have the necessary skills, experience and expertise.
    The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
    are an equal opportunities employer