Head of Technology Operations

Morgan Law are currently supporting a Charity in Central London who are seeking a Head of Technology Operations.

The Head of Technology Operations is the lead technology expert for the organisation. They will ensure the core central technology operations run smoothly. This role manages an IT Outsourcer and other suppliers as well as ensuring the provision of devices, telephony and local equipment is robust. They are responsible for our cybersecurity and ensuring that applications run by other teams are safe and fit for purpose. They will also manage a small internal IT team.

Requirement

Deliver a high-quality IT support function through effective contract management of the IT Outsourcing company and ensuring relevant internal procedures are in place.
Manage other IT supplier relationships including for telephony services, ensuring
Where necessary, work with the outsourcer and others to ensure that problems are resolved quickly and in the best way for colleagues. At times, this means that you will need to roll up your sleeves and be hands on in problem solving.
Provide advice and technical guidance to teams who manage their own applications and systems (finance, fundraising, HR, NDAH, Data).
Be a trusted advisor and business partner for SMT and other colleagues, providing expertise, identifying opportunities and delivering solutions for modernisation, automation, and cost optimisation across the organisation.
Be the technical subject matter expert for all projects with a technology element.
Develop technology related policies and keep them up to date
Manage the technology budget

Experience

Strong experience managing and developing a technology infrastructure for a similar organization
Extensive experience of technology procurement and supplier management
Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking.
Excellent understanding of IT service management processes
Excellent knowledge of cyber security
Experience of successfully managing and controlling an information technology budget
It is likely that the successful candidate will hold a relevant degree and / or relevant industry qualifications such as ITIL, Microsoft certifications and a cybersecurity certification
Managing multiple concurrent projects and prioritise effectively
Negotiate and manage contracts with suppliers and assess and manage risks in supplier relationships
Mentor and develop junior staff