Head of Platform Operations

Fleet
3 weeks ago
Create job alert

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.
We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!
The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid - 3 days a week on site
As Head of Platform Operations, you will be accountable for the reliability, scalability, and operational excellence of CV-Library's modern, cloud-native platform. You will lead the teams responsible for supporting our internal stakeholders and delivering and supporting our infrastructure, tooling and operational practices that drive our customer facing platforms.
This role reporting into the CTO requires technical credibility, modern platform experience and the ability to build effective operating models and team.
What you'll be doing
As Head of Platform Operations, you will own end-to-end service delivery across Service Desk, Infrastructure, DevOps and Information Security, with overall accountability for the availability, resilience and performance of CV-Library's cloud-native platform. You will define and operate clear SLAs, SLOs, monitoring and incident management practices, ensuring high levels of reliability and operational maturity. You will lead and develop high-performing platform and reliability teams, and act as a senior operational voice throughout periods of platform change and growth, balancing stability with the pace of transformation.

  • Lead the Service Desk function using Jira, owning intake, triage, prioritisation, escalation and reporting across incidents, requests and problems
  • Own and lead platform operations across SysOps and DevOps, ensuring clear accountability, effective hands-off and end-to-end service ownership
  • Own the live production estate, ensuring availability, resilience, patching, backup, disaster recovery and operational readiness
  • Lead DevOps and platform enablement, providing the tooling, standards and automation required for teams to build and operate services safely at scale
    Key Responsibilities:
    Own and operate the core platform technologies, including:
  • AWS cloud infrastructure
  • Kubernetes and container orchestration
  • Streaming and messaging platforms (e.g. Kafka)
  • Infrastructure as Code (Terraform)
  • CI/CD pipelines and release automation
    Partner closely with Engineering leadership to:
  • Enable frequent, reliable and low-risk deployments
  • Embed operational ownership and 'you build it, you run it' principles into delivery teams
  • Reduce operational toil through automation and platform standards
  • Drive consistency, security, reliability and cost awareness across services
    What we're looking for:
  • Proven leadership experience in Platform Operations, DevOps or SRE, managing high-performing teams across Service Desk, SysOps and DevOps functions
  • Hands-on expertise with cloud-native platforms, including AWS, Kubernetes, Kafka, Terraform and modern CI/CD and observability tooling
  • Track record of enabling engineering teams to deploy and operate microservices safely, embedding operational ownership and reducing manual toil
  • Strong operational mindset, with experience defining SLAs/SLOs, managing incidents, and ensuring reliability, resilience and scalability of large-scale platforms
  • Excellent collaboration and communication skills, able to act as a senior operational voice, translate technical risk into business impact and drive platform standards and best practices

Related Jobs

View all jobs

Head of Security

Senior Customer Deployment Specialist

Head of Security Architecture

Interim Head of IT

OT Cybersecurity Engineer

Head of Information Security

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.