Head of IT

Key Responsibilities:

Develop and implement IT strategies to support business efficiency, growth, and resilience.
Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security.
Manage daily IT operations including user support, service desk, incidents, change control, and asset management.
Ensure IT services meet defined SLAs and deliver high user satisfaction.
Establish and maintain governance and compliance controls, including data protection (GDPR, UKDPA), cybersecurity, and business continuity.
Identify and implement value-adding technology solutions and cost-saving initiatives.
Lead and mentor the internal IT team, fostering a collaborative, high-performing environment.
Manage third-party vendors and service providers, ensuring value for money and quality service.
Advise senior leadership on IT risks, compliance issues, and innovation opportunities.
Lead software development and systems integration strategies.
Coordinate closely with group IT functions to ensure system alignment and integration.
Set and manage the annual IT budget.
Collaborate across departments to understand and deliver on IT needs.
Serve as the lead for GDPR compliance activities within the business.
Provide direct support to users, ensuring prompt and professional issue resolution.

Key Skills & Knowledge:

Strong background in IT service management (preferably ITIL-based)
Deep understanding of governance, risk, and compliance frameworks
Demonstrated success in delivering efficient, secure IT operations
Expertise in data protection, cybersecurity, and risk mitigation
Ability to align IT with business goals and improve operational performance
Strong leadership and people management skills
Excellent stakeholder communication and collaboration abilities
Experience managing vendors and negotiating technology contracts
Continuous improvement mindset with a focus on service quality and user experience

ACS are recruiting for a Head of IT. If you feel that you have the skills and experience required in this advertisement to be a Head of IT submit your CV including an outline of your experience as a Head of IT. It is always a good idea to include a covering letter outlining your experience as a Head of IT with your application as this will enhance your chances of selection and improve your prospects of landing the Head of IT role you desire