Fire & Security Operations Manager – SE London

Fire & Security Operations Manager – South East London - £50,000


Role Overview:
We are seeking an experienced Fire & Security Alarm Operations Manager to oversee the seamless delivery of reactive, remedial, and compliance-based fire safety services, including fire risk actions and minor works. The role involves first-line leadership of a field-based engineering team and coordination with external contractors, ensuring all activities align with contractual service level agreements and company quality standards.

This hybrid position requires a dynamic individual who thrives both in the field and in a structured office environment, with a focus on operational efficiency, health & safety compliance, and customer satisfaction.



Salary Package:

• £45,000 - £50,000
• Company Car
• Bonus to be discussed
• Hybrid working

Key Responsibilities:

• Oversee and manage day-to-day reactive, remedial, FRA-related, and small works calls, ensuring timely engineer response in line with KPIs.
• Track and resolve aged service calls and exceptions, maintaining performance metrics.
• Coordinate and manage field-based engineers, subcontractors, and small works teams to ensure consistent quality delivery.
• Implement works arising from fire risk assessments and liaise with specialist subcontractors when needed.
• Conduct post-inspections to validate service quality and engineering performance.
• Collaborate closely with internal teams including Engineering Support, Procurement, Health & Safety, and Business Services.
• Enforce and promote health & safety practices across all operational activities.
• Provide operational support coverage in the absence of key leadership roles.
• Continuously evaluate service workflows and identify opportunities for improvement.
• Maintain and review engineer timesheets, escalate operational concerns, and provide ongoing feedback to drive high performance.

Key Interfaces:

• Contract and Operations Management
• Engineering Leads and Supervisors
• Field-based Engineers
• Service Desk Administration
• Fire Risk Assessment and H&S Teams
• External Subcontractors and Vendors

Requirements:

• Solid technical understanding of fire alarm systems, door entry, access control, and CCTV.
• Prior hands-on experience managing or working alongside engineering teams.
• Familiarity with health & safety regulations and standards in a field service environment.
• Strong organizational and time management skills.
• Proficient in Microsoft Office applications (Outlook, Excel, Word).
• Excellent communication, both written and verbal, with the ability to engage at all levels.