Customer Support Field Engineer

Ossett
2 months ago
Applications closed

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Step into an exciting career with Concorde Technology Group, a forward-thinking tech company where no two days are the same. Enjoy autonomy, variety, and excellent benefits while providing high-quality engineering support to valued customers.

Customer Support Field Engineer
Working at customer sites within around 75 miles of Ossett + Head Office

*    Full time, permanent, Monday – Friday (8am-6pm, 37.5 hours per week)
*    £28,000 - £30,000 per annum + company vehicle

Please Note: Applicants must be authorised to work in the UK

This role is based across Concorde’s Head Office and various customer locations. The business prides itself on delivering high-quality engineering and IT support services within strict customer SLAs. With a focus on exceptional service, technical expertise, and a proactive work ethic, we offer a supportive environment, career development opportunities, and a commitment to excellent training.

The Role

As a Customer Support Field Engineer, you'll play a vital role in delivering on-site support to a diverse customer base. You’ll respond to service calls, diagnose and resolve technical faults, carry out preventative maintenance, and ensure accurate record-keeping to support continuous service excellence.

Key Responsibilities

*    Respond to service calls on customer sites within SLA timeframes
*    Diagnose and resolve complex technical and mechanical issues
*    Conduct thorough preventative maintenance and document all activity
*    Build in-depth technical knowledge of company products, solutions, and services
*    Maintain exceptional communication with internal teams and customers
*    Work with PC, server, printer, and network hardware/software
*    Update call systems and maintain accurate records
*    Adhere to ISO9001, ISO27001, and Information Security policies
*    Participate in the out-of-hours rota when required (enhanced pay)
*    Perform additional duties as necessary to support operational needs

Benefits:

*    Competitive salary
*    Company vehicle + mileage reimbursement
*    25 days’ holiday + bank holidays
*    Extra birthday day off
*    37.5-hour working week
*    Enhanced pay for on-call rota participation
*    Pension scheme
*    Death-in-service insurance
*    Free financial advice
*    Free onsite parking
*    Uniform provided
*    Excellent training & career progression opportunities

The Ideal Candidate

You’ll be an organised, motivated engineer with a strong background in IT or technical field support. With excellent customer-facing skills, you’ll take pride in delivering first-class service, solving problems efficiently, and maintaining a disciplined, high-quality work ethic. About you:

*    Minimum 3 years’ experience in an engineering or IT field role
*    Strong troubleshooting abilities across hardware, software & networks
*    Printer repair knowledge, including mechanical print processes
*    Experience with HP, Sharp, Xerox, Kyocera, Canon, Oki, Zebra or similar
*    PC and server hardware experience
*    Printer driver and local/network connectivity experience
*    Vendor accreditations (e.g., Lenovo) - advantageous
*    Excellent customer service and communication skills
*    Flexibility, initiative, and a proactive approach to workload management

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Field Service Engineer, IT Support Engineer, Printer Engineer, Desktop Support Technician, Hardware Support Engineer, Break/Fix Engineer, Technical Support Engineer, Network Support Technician, Field Maintenance Engineer, Service Desk Engineer

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