Customer Support Engineer – DERMS

Birmingham
2 days ago
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Role - Customer Support Engineer – DERMS
Work Model - Fully Remote
Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate – Competitive market rate
Key Skills / Screening

  • Prior experience supporting DERMS or other OT/IT grid management platforms
  • Knowledge of GridOS ecosystem and DERMS integration
  • Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
  • Cloud/hybrid environments (Azure, AWS)
  • Certifications: ITIL, Security+, or utility-specific systems training
  • Scripting/automation: Python, Bash, PowerShell
    Key Responsibilities
  • L2/L3 support for DERMS applications, integrations, and services
  • Monitor availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
  • Resolve incidents, service requests, and escalations per SLAs
  • Perform RCA and implement permanent fixes
  • Support patching, upgrades, deployments, and configuration changes
  • Collaborate with engineering and product teams on reliability, scalability, and cybersecurity
  • Maintain knowledge base, SOPs, and runbooks
  • Support DER aggregation, forecasting, optimization, scheduling, and dispatch
  • Participate in 24x7 on-call rotation
  • Follow ITIL incident, problem, and change management processes
    Required Qualifications
  • Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
  • 3+ years in application support, energy management systems, or grid platforms
  • Strong understanding of DERMS, DERs (solar, wind, batteries, EVs), and grid operations
  • Linux/Unix, databases (SQL/Oracle/PostgreSQL), APIs/integration tools
  • Strong troubleshooting across application, middleware, and network layers
  • Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)
  • Familiarity with SCADA, ADMS, EMS, OMS, or similar systems
  • Strong communication and problem-solving skills
    If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here

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