Customer Service Manager

Chorley

1 year ago

Applications closed

Related Jobs

View all jobs

Customer Account Manager (Copy)

Account Manager

Operations Manager

Account Manager-IT

IT Support / Customer Support Engineer

Repairs Complaints Co-ordinator

Are you looking for your next career move in Leading a Customer Services Delivery Team?
Do you like creating & developing "Customer First" high-performing teams?
Can you take ownership and deliver a "Customer First" strategy?
And, do you like managing complex technology issues and delivering to highly demanding customers?

Then this is for you - and we want to hear from you today 🙂

Location: North West - Hybrid: Salary: to £45k

About Us
My client, Positive Solutions is a dynamic and innovative organization committed to delivering exceptional customer experiences and driving growth. We are seeking a passionate and strategic Customer Services Manager to lead our dedicated team of customer service representatives and engineers.

Position Overview
As the Customer Services Manager, you will be key in ensuring customer satisfaction, operational excellence, and revenue growth. You will lead a high-performing team, oversee daily operations, and implement strategies that enhance the customer experience. Your expertise in quality and information security management (ISO9001 and ISO27001) will be essential in maintaining compliance and driving continuous improvement.

Key Responsibilities of the Customer Services Manager

Team Leadership

Recruit, onboard, train, and manage a high-performing team of customer service representatives and engineers.

Conduct regular 1:1 meetings, provide coaching, and deliver performance evaluations.

Foster a collaborative, innovative, and positive work environment.

Develop and mentor team leaders to effectively manage their teams.

Customer Experience

Ensure timely and professional resolution of customer inquiries and complaints.

Monitor customer satisfaction metrics and implement improvement strategies.

Collaborate with other departments to address feedback and refine service delivery.

Operational Oversight

Oversee daily operations to align with company objectives.

Develop and enforce policies and procedures to ensure efficiency.

Manage team performance and handle HR-related functions.

ISO Compliance

Ensure compliance with ISO9001 and ISO27001 standards.

Implement quality control procedures and conduct regular audits.

Train staff on information security best practices.

Project Delivery

Collaborate with project managers to align teams with project goals.

Oversee resource allocation and customer-facing aspects of project delivery.

Continuous Improvement

Identify opportunities for process enhancements.

Develop feedback mechanisms to drive meaningful improvements.

Promote lead generation, renewals, upselling, and account management.

The Key Skills, we seek from our Customer Services Manager

Strong customer-focused mindset and commitment to outstanding service.
Strategic thinking with excellent organizational and multitasking skills.
Proven ability to inspire and lead teams.
Exceptional communication and interpersonal skills.

Key Metrics for Success
Customer Satisfaction (CSAT, NPS, SLA resolution rates).
Operational efficiency (response times, data accuracy).
Team performance (engagement, retention, training completion).
Compliance (ISO audit results, risk assessments).
Revenue and cost management (upselling, onboarding efficiency).

Why Join Us?
At PSL, we value innovation, collaboration, and excellence.

Join a team where your leadership and strategic vision will make a meaningful impact on our customers and our business.

How to Apply
Submit your CV and a cover letter to our exclusive Talent Acquisition Partner

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jan 23, 2026

Education

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.

Jan 18, 2026

Jobs Careers

Cyber Security Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

If you’re thinking about switching into cyber security in your 30s, 40s or 50s, you’re in good company. Across the UK, organisations of all sizes are hiring people from diverse backgrounds to protect systems, data & customers. But with hype around “hackers” & quick-win courses, it’s hard to separate reality from fiction. This guide gives you a UK reality check: which roles genuinely exist, what employers actually want, how training really works, what to expect on salary & progression & whether age matters. Whether you come from finance, project management, operations, law, HR or customer service, there is a credible route into cyber security if you approach it strategically.

Jan 13, 2026

Jobs

How to Write a Cyber Security Job Ad That Attracts the Right People

Cyber security is now a board-level priority for organisations across the UK. From financial services and healthcare to critical infrastructure, SaaS platforms and the public sector, demand for skilled cyber security professionals continues to grow. Yet despite this demand, many employers struggle to attract the right candidates. Cyber security job adverts often generate large volumes of applications, but few are a genuine match. Meanwhile, experienced security engineers, analysts and architects quietly ignore adverts that feel vague, unrealistic or disconnected from real security work. In most cases, the problem is not a lack of talent — it is the quality of the job advert. Cyber security professionals are trained to assess risk, spot weaknesses and question assumptions. A poorly written job ad signals organisational immaturity and weak security culture. A well-written one signals seriousness, competence and trust. This guide explains how to write a cyber security job ad that attracts the right people, improves applicant quality and positions your organisation as a credible security employer.