Compliance Manager

Reports to: General ManagerDepartment: Compliance

Company Background

As the leading provider of software solutions for public and private sector transport management and smart ticketing, for over 20 years Unicard has been trusted by millions of passengers to get them where they need to be. Today, our solutions can be found throughout the UK, processing several billion transactions a year.

Since we started in 2003, a wide range of local authorities, transport operators and hardware manufacturers have depended on our capabilities in strategy, design, development, testing and delivery to help deliver passenger transport services every day. We support a wide variety of customers, from simple single-user and concessionary travel programmes to complex multi-modal and multi-operator configurations. Examples include:

1. We deliver our cEMV tap on tap off solution delivering London style ticketing to transport for Wales' rail network.
2. Our technology powers Transport for West Midlands' trailblazing 'Swift' integrated ticketing system, one of the largest and most well-respected schemes in the UK, and the largest after "Oyster" in London.
3. We are trusted by 58+ local authorities to deliver their vital concessionary travel programmes - more than 25% of the market.
4. Over 30% of all ITSO card terminals in the UK run on Unicard software.
5. We have over 3.5 million cardholders currently under management, with transaction values in the tens of millions annually.

Role Purpose

Unicard is seeking a Compliance Manager to lead and support the company's ongoing maintenance and compliance with:

1. ISO 9001 (Quality Management),
2. ISO 20001 (IT Service Management System),
3. ISO 22301 (Business Continuity Management systems), and
4. ISO27001 (Information Security Management System - ISMS).

This role will be responsible for developing, implementing, and continuously improving compliance frameworks, policies, and internal audit processes to ensure the highest operational standards are met.

The successful candidate will work cross-functionally to embed a culture of quality, sustainability, and service excellence across the organisation.

The role will be based in Ferndown or East Kilbride; however, travel to all Unicard office locations will be required as needed.

Candidate must be able to demonstrate right to work in the UK for this role.

Responsibilities

The role will be responsible and accountable for:

1. Leading the implementation and certification process for ISO.
2. Ensuring the business meets all regulatory and ISO certification requirements, preparing for and coordinating internal and external audits.
3. Working closely with teams across the business to integrate ISO compliance into daily business operations.
4. Ensuring monitoring of regulatory changes.
5. Driving a culture of continuous improvement in line with ISO principles.
6. Undertaking gap analysis and risk assessments to identify areas for improvement before audits.
7. Implementing an Integrated Management System (IMS).
8. Delivering value-adding awareness campaigns to build a strong compliance culture.
9. Developing and delivering training to ensure stakeholders understand their roles within compliance.
10. Providing ongoing support and guidance to teams.
11. Providing support and guidance to the Data Protection Officer in relation to GDPR compliance.

Professional and Technical Experience

Essential:

1. Deep understanding of relevant ISO standards - ISO 9001, 27001, 20000, 22301.
2. Proven experience in compliance management, preferably within a quality or information security context.
3. Strong analytical and problem-solving skills to identify and address compliance issues.
4. Excellent communication and interpersonal skills to effectively train employees and engage with stakeholders.
5. Auditing skills to conduct internal audits and assess compliance against ISO standards.
6. Ability to work independently and as part of a team to achieve compliance goals.
7. Proven and demonstrable experience in management of ISO standards.
8. Strong knowledge of quality management systems and information security best practices.

Desirable:

1. ISO Lead Auditor Certification.
2. Degree in relevant discipline.

Personal Skills

1. Pro-active approach.
2. Positively communicates with enthusiasm and clarity.
3. Determination to succeed.
4. Analytically minded.
5. Open-mindedness.
6. Ability to translate business requirements into tangible solutions.
7. Works collaboratively with others.
8. Manages risk.
9. Displays sound judgement, makes effective, timely decisions.
10. Dependable, takes personal responsibility.
11. Open, trustworthy and trusting.
12. Commercial awareness.
13. Self-disciplined and able to manage own time and resources.
14. Analyses market forces and makes appropriate decisions in response.
15. Manages cost whilst maintaining profitability.
16. Seeks opportunities to learn and develop.
17. Able to advise and direct stakeholders.
18. Ability to influence and win respect.
19. Calm under pressure.
20. "Can do" attitude.
21. Willing to learn new technologies.

What we offer

1. Competitive remuneration package.
2. Company funded Healthcare plan.
3. Life Assurance.
4. Company pension.
5. Hybrid working (minimum 3 days office attendance).
6. 2 days per annum paid volunteer days.
7. Modern working environment and friendly atmosphere.
8. Knowledge sharing (working with experienced professionals).
9. Autonomy and trust in decision making.
10. Office in a central location.
11. Regular team building and office events.
12. Career development.
13. Charitable organisation.

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