Call Handler

Bournemouth
18 hours ago
Applications closed

Related Jobs

View all jobs

SOC Analyst

Executive Assistant to Senior MD & MD

Junior Information Security Analysist

EA to 2 MD'S - Investment Firm

EA to 2 x MD's - International Investment firm

IT & Telecommunications Engineer

Our well-established client is expanding their Contact Centre team and are looking for Call Handlers who are passionate about customer care.
The national Contact Centre supports a network of businesses working closely with on-site reception teams to ensure clients receive the highest standard of service and support.
About the Role:
As a Call Handler, you’ll be the first point of contact for clients calling selected businesses. You'll guide them with empathy and professionalism, arrange appointments using their booking system and ensure each interaction is handled with care and attention to detail.
Key Responsibilities:

  • Answer incoming calls following structured call flows
  • Schedule appointments using their management system
  • Accurately log call information using our telephony and IT systems
  • Handle client data in line with our Data Protection and Information Security policies
  • Provide an exceptional level of customer service, ensuring patient wellbeing is at the heart of all interactions
    What our client is looking for:
    Experience & Skills:
  • Previous experience in a customer service or call handling role (preferred, but not essential)
  • Confident and clear communicator over the phone
  • Able to remain calm and composed under pressure
  • Comfortable using computers and learning new systems (MS Office knowledge is helpful)
  • Strong multitasking ability – able to type while speaking
  • Excellent attention to detail and a proactive approach to problem solving
    Personal Attributes:
  • Empathetic, caring, and professional manner
  • Positive attitude with a team-first mentality
  • Adaptable and confident in making decisions
  • Willing to follow structured standards for delivering consistent, high-quality service
    This is an exciting opportunity to be part of a supportive, people-first organisation that offers opportunities for training, development, and career progression.
    Looking for a permanent opportunity and ready to move forward? Then don’t delay in sending your CV!
    Join a caring, professional team delivering outstanding service to customers across the UK.
    Salary: £24,500 per annum
    Benefits: 25 days holiday plus bank holidays and your birthday off. Health Cash Plan. Pension. Shopping vouchers

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

How to Write a Cyber Security Job Ad That Attracts the Right People

Cyber security is now a board-level priority for organisations across the UK. From financial services and healthcare to critical infrastructure, SaaS platforms and the public sector, demand for skilled cyber security professionals continues to grow. Yet despite this demand, many employers struggle to attract the right candidates. Cyber security job adverts often generate large volumes of applications, but few are a genuine match. Meanwhile, experienced security engineers, analysts and architects quietly ignore adverts that feel vague, unrealistic or disconnected from real security work. In most cases, the problem is not a lack of talent — it is the quality of the job advert. Cyber security professionals are trained to assess risk, spot weaknesses and question assumptions. A poorly written job ad signals organisational immaturity and weak security culture. A well-written one signals seriousness, competence and trust. This guide explains how to write a cyber security job ad that attracts the right people, improves applicant quality and positions your organisation as a credible security employer.

Education Jobs

Maths for Cyber Security Jobs: The Only Topics You Actually Need (& How to Learn Them)

If you are applying for cyber security jobs in the UK it can feel like “real security people” must be brilliant at maths. The reality is simpler: most roles do not need degree-level pure maths. What they do need is confidence with a small set of practical topics that show up repeatedly in day-to-day work across SOC, incident response, cloud security, AppSec, threat detection, IAM & security engineering. This guide strips the maths down to what actually helps you get hired. It includes a 6-week learning plan plus portfolio projects you can publish to prove the skills. You will focus on: Number systems & bitwise thinking (binary, hex, bytes, XOR) Modular arithmetic basics (enough to understand how modern crypto “works”) Probability & statistics for detection, triage & risk Discrete maths for logic, sets, graphs & complexity Security maths habits: estimation, false positive control & evidence-led reporting You will not waste time on heavy theory that rarely appears in junior or mid-level cyber security roles.

Jobs

Neurodiversity in Cyber Security Careers: Turning Different Thinking into a Superpower

Cyber security is all about thinking like an attacker, spotting unusual patterns, protecting systems & responding calmly when everything looks like it’s on fire. It’s a discipline built on curiosity, persistence & noticing things other people miss. That’s exactly why it can be such a good fit for many neurodivergent people. If you live with ADHD, autism or dyslexia, you may have been told your brain is “too distracted”, “too literal” or “too disorganised” for a security role. In reality, the traits that can make traditional office work tough often line up beautifully with cyber security work – from hyperfocus in incident response to meticulous analysis in threat hunting. This guide is written for cyber security job seekers in the UK. We’ll look at: What neurodiversity means in a cyber context How ADHD, autism & dyslexia strengths map to different security roles Practical workplace adjustments you can ask for under UK law How to talk about neurodivergence during applications & interviews By the end, you’ll have a clearer sense of where you might thrive in cyber security – & how to turn “different thinking” into a genuine superpower.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.