Call Handler

Our well-established client is expanding their Contact Centre team and are looking for Call Handlers who are passionate about customer care.

The national Contact Centre supports a network of businesses working closely with on-site reception teams to ensure clients receive the highest standard of service and support.

About the Role:

As a Call Handler, you’ll be the first point of contact for clients calling selected businesses. You'll guide them with empathy and professionalism, arrange appointments using their booking system and ensure each interaction is handled with care and attention to detail.

Key Responsibilities:

• Answer incoming calls following structured call flows
  
  
• Schedule appointments using their management system
  
  
• Accurately log call information using our telephony and IT systems
  
  
• Handle client data in line with our Data Protection and Information Security policies
  
  
• Provide an exceptional level of customer service, ensuring patient wellbeing is at the heart of all interactions
  
  What our client is looking for:
  
  Experience & Skills:
  
  
• Previous experience in a customer service or call handling role (preferred, but not essential)
  
  
• Confident and clear communicator over the phone
  
  
• Able to remain calm and composed under pressure
  
  
• Comfortable using computers and learning new systems (MS Office knowledge is helpful)
  
  
• Strong multitasking ability – able to type while speaking
  
  
• Excellent attention to detail and a proactive approach to problem solving
  
  Personal Attributes:
  
  
• Empathetic, caring, and professional manner
  
  
• Positive attitude with a team-first mentality
  
  
• Adaptable and confident in making decisions
  
  
• Willing to follow structured standards for delivering consistent, high-quality service
  
  This is an exciting opportunity to be part of a supportive, people-first organisation that offers opportunities for training, development, and career progression.
  
  Looking for a permanent opportunity and ready to move forward? Then don’t delay in sending your CV!
  
  Join a caring, professional team delivering outstanding service to customers across the UK.
  
  Salary: £24,500 per annum
  
  Benefits: 25 days holiday plus bank holidays and your birthday off. Health Cash Plan. Pension. Shopping vouchers