Administrative Officer (Housing)

Administrative Officer (Housing) with the London Borough of Richmond & Wandsworth.

Contract Details:

Type: Temporary

Pay: £18.85 per hour (PAYE) / £24.54 per hour (Umbrella)

Location: Wandsworth

Hours: Full time, 36 hours per week (Monday to Friday)

Adecco are recruiting on behalf of Richmond & Wandsworth Council for an experienced Administration Officer to join a busy team delivering housing management services across a large residential portfolio.

Job Purpose
To provide effective and efficient administrative support within a housing management team responsible for approximately 8,000 properties, ensuring a high standard of customer care and compliance with council policies and procedures.

Key Duties and Responsibilities

Act as the first point of contact on the repairs reporting telephone line, raising remedial and emergency repair orders as required.

Liaise with contractors and colleagues to ensure correct job prioritisation, adherence to health and safety guidelines, and timely completion of works.

Gather and provide required information from Civica in relation to disrepair cases when requested.

Follow the team duty rota, including ASB, voids, out-of-hours emergencies and post, ensuring adequate cover of reception and telephones at all times.

Record incidents of anti-social behaviour, domestic abuse and hate crime accurately within NEC and Civica, issuing appropriate legal notices and correspondence in line with council policy and timescales.

Deal with emergency and incident reports, updating records, raising orders, and cross-referencing NEC and Civica to avoid duplication.

Manage correspondence via Civica, shared mailboxes and complaints databases, ensuring acknowledgements are issued within corporate timescales and accurate statistical returns are produced.

Terminate tenancies, accept keys with vacant possession and coordinate void properties, liaising with Building Maintenance, contractors and tenants to maximise void turnaround efficiency.

Coordinate with Building Maintenance, Allocations and applicants to arrange viewings, offers and sign-up appointments, generating tenancy agreements and issuing correct notices.

Ensure tenancy sign-up procedures are followed fairly and transparently, explaining legal implications and ensuring all documentation is completed correctly.

Open and close reception, manage the public area and deal professionally with callers, including handling cash and card payments where required.

Issue and manage estate parking permits in line with Traffic Management Orders, maintaining accurate records for audit purposes.

Assist in the training and support of new administration officers, including the use of IT systems.

Build positive working relationships with internal departments to ensure a customer-focused service.

Identify rechargeable works and produce monthly invoices via the council's finance systems, ensuring correct coding and recovery of monies due.

Monitor Housing Online and personal task managers daily, actioning repairs, inspections and Flexible Fixed Term Tenancy processes within strict deadlines.

Assist with Deeds of Assignment, Surrender and Grants for mutual exchanges, updating systems and ensuring legal notices are completed on time.

Run reports to monitor contractor performance, outstanding orders and invoices, resolving queries and disputes.

Support management with welfare checks, fire safety records, gas safety inspections and safeguarding responsibilities in line with statutory duties.

Generic Responsibilities

Contribute to the continuous improvement of services across Richmond and Wandsworth Councils.

Comply with Codes of Practice, data protection, health and safety and information security requirements.

Promote equality, diversity and inclusion, maintaining a safe, supportive and respectful working environment.

Understand and apply safeguarding responsibilities relating to children, young people and vulnerable adults.

Undertake other reasonable duties commensurate with the level of the post, including supporting emergency and priority situations.

Apply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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