Administration Assistant

Croydon

9 months ago

Applications closed

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Morton Michel, part of the PIB group is an exciting place to start or continue your career and are an organisation who really care about their people and their customers.

Our modern offices based in Knollys House, which is on the main Train, Tram and bus route and a 5-minute walk into town operate a smart/casual dress code in the office and embrace career development and flexible working.

Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

Ensuring a high level of service and accuracy in respect of all tasks and activities undertaken
Undertaking quality checks of business that is received to ensure that it is acceptable for cover and that any documents produced are correct prior to despatch.
Accurately enter and maintain computer records.
Draft and issue correspondence to customers and brokers ensuring that all documents are complete and accurate in accordance with established standards
Respond to telephone enquiries in a professional, courteous and efficient manner.
Provide brokers with relevant product information that is clear, fair and not misleading
Understand and be able to explain policy cover in line with terms and conditions.
Establish and maintain effective communication and relationships with all colleagues and customers (including outsourced operations), promoting a professional business image.
Contribute to the achievement of team and operational targets.
Operate within own area of accountability, proactively escalating issues and seeking guidance.
Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FSA requirements.
Understand business issues and recommend solutions to improve.
Understand and apply all legal, regulatory, information security and compliance requirements.
Provide support and guidance to others as required.
Identify, make recommendations on and implement improvements to process and procedures within your remit
Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised
Contribute to a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs
Understand and adopt a Treating Customers Fairly approach to all aspects of day-to-day work and develop a team culture that reflects company principles
Contribute to an environment where culture and behaviours are consistent with the organizations chosen culture

Why Join Us?

Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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