Account Manager

Omagh
3 months ago
Applications closed

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Key Account Manager

Omagh, County Tyrone

LOCATION: LoughTec Ltd
RESPONSIBLE TO: Director of Sales

MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a desire to continuously expand their technical knowledge within the IT and cyber security sector.

You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution.

Main Duties and Responsibilities:

  • Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional communication.

  • Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions.

  • Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders.

  • Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint / dashboard-driven) to demonstrate value and progress.

  • New customer acquisition responsibility, existing customer expansion and retention.

  • Maintain precise reporting and documentation within the CRM, ensuring audit-ready records and accurate products, revenue and profitability metrics forecasts.

  • Support technical and service teams with issue resolution, escalating where necessary and maintaining full ownership of client satisfaction.

  • Price, order and ensure delivery of customer required hardware, software, SaaS and licenses etc for BAU work and special projects

  • Identify upsell, cross-sell, and renewal opportunities within existing accounts to enhance client value and retention.

  • Acquire and maintain vendor and technical certifications relevant to LoughTecs product portfolio and partner ecosystem.

  • Stay informed of market trends, competitor activity, and emerging technologies in IT managed services and cybersecurity.

  • Assist in overall marketing and website strategies to drive engagement and enquires.

  • Collaborate closely with Sales, Technical, and Operations teams to ensure flawless service and project delivery and customer experience.

  • Honesty, transparency and integrity is critical within this role

  • Participate in industry events, webinars, events and client engagements to represent LoughTec and strengthen brand presence.

    Essential Criteria

  • Minimum of 3 years experience in a Key Account Manager, Customer Success Manager, or Technical Account Manager role in a sales & technical environment (ideally within the last 3 years).

  • Proven ability to manage complex client relationships and deliver consistent value through strategic account management.

  • Strong attention to detail, with an analytical mindset and the ability to interpret and communicate technical data clearly especially in CRM, Multiple Product systems, Excel, PowerPoint.

  • Demonstrated competence in reporting, PowerPoint presentations, and data-driven storytelling.

  • Excellent problem-solving and issue resolution skills, with a proactive and accountable approach.

  • Ability to self-learn and understand complex IT and cybersecurity products and services quickly whilst being supported and trained also.

  • Highly organised, with strong planning, prioritisation, and time management skills.

  • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM systems.

  • Strong interpersonal and communication skills, capable of engaging at both operational and senior executive levels.

  • Self-sufficient and capable of working both independently and collaboratively within a high-performance team.

  • Eligible to pass an Access NI background check.

    Highly Desired Criteria

    Previous experience in IT managed services, cybersecurity, or technology channel environments.

    Experience with data-driven account management, SLA reporting, or service delivery metrics.

    Current or planned industry learning and/or certifications

    Why Join LoughTec?

    Work with a forward-thinking team at the forefront of cybersecurity and managed services.

    Ongoing professional development, including funded certifications and industry training.

    Opportunity to influence high-value client relationships and shape the companys growth trajectory.

    Competitive salary and benefits package, with clear progression pathways.

    Application deadline date: 17:00 Friday 28th Nov 2026

    ADDITIONAL INFORMATION

    Training:
    Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility.

    Bonus Schemes: Rewards scheme that staff can use to purchase prizes.
    There is an end of year staff bonus.
    There is a further staff bonus if the company achieves its annual target figures.
    Everyone gets their Birthday off as a paid day.

    Travel: is claimed at 33p per mile for site visits.

    Hours of Work: normal working hours will be Monday to Friday, 9.00am to 5:00pm.

    Death in Service: in service cover will be arranged @ 2 x annual salary.

    Health Insurance: plan is available to all employees.

    Work From Home:
    LoughTec provides a hybrid working environment with WFH available, when required.

    Salary Sacrifice Electric Car Scheme:
    LoughTec has an Electric Car Scheme available to all employees.

    Loughtec Ltd is an Equal Opportunities Employer

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