Account Director

About the Role

The Account Director is responsible for the retention and growth of business with each of their customers across their territory. This role entails nourishing, building, and growing our existing relationships with key customers, ensuring their success through the application of cloud-based technologies. You will act as their most ‘Trusted Advisor.’

Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by:

• Helping customers understand, invest in and unlock the value of cloud-based technologies relevant to their business;
  
  
• Providing customers with an efficient and cost-effective source of valued and relevant technologies and services;
  
  
• Ensuring the company is a pleasure to do business with; easy and efficient across all aspects of the customer’s journey.
  
  Salary
  
  The salary banding for this role is between £55,000 - £65,000.
  
  Key Responsibilities
  
  The Account Director is responsible for the following:
  
  
• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals, along with clearly defined steps to reach them.
  
  
• Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account.
  
  
• Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
  
  
• Speaking with customer stakeholders on a regular basis to understand their business goals, challenges, and opportunities so that you can propose relevant solutions for their organisation.
  
  
• Coordinating with your colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved.
  
  The measure of success in this role is net GP growth, achieved sustainably by ensuring customers are deeply satisfied with how you service their business; both in terms of the products they have already purchased, and the solutions sold to help them succeed in the future.
  
  About You
  
  To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications:
  
  
• Proactive and motivated to go above and beyond to keep customers happy
  
  
• A problem-solving mentality
  
  
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
  
  
• Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously
  
  
• A fast learner that can hit the ground running, hungry to learn the value to customers of the technologies provided
  
  
• An outside-of-the-box thinker with proven experience developing creative solutions to customers’ out-of-the-ordinary problems.
  
  
• Leadership skills with an empathetic approach – the company’s success is based on customers’ success, so you must be ready to drop everything at a moment’s notice to help.
  
  
• Prior experience in Account Management in a cloud-technology business
  
  
• Proficiency using Microsoft Office tools
  
  
• Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc.
  
  
• Bachelor’s Degree and/or equivalent work experience.
  
  Benefits
  
  Being part of the business, with such high-growth potential, represents a terrific opportunity to both enhance your career and reap the financial rewards that success delivers.
  
  A highly competitive base salary is coupled with a progressive and uncapped incentive plan, which rewards both successfully retaining and growing business relationship with the customer base.
  
  The company is a Customer Experience-led growth business, always striving to be the most Trusted Advisor for cloud-based technologies.
  
  The company represents strong market-leading cloud-technologies from some of the world’s leading providers. Being particularly strong in five key areas; Microsoft Modern Work, Cybersecurity, Contact Centre technology, Mobile, and Communications & Connectivity.
  
  With nearly 15,000 customers; many of these are serviced by just one or two of these technologies, presenting a terrific opportunity to provide market-leading technology into all the other areas. The opportunity for continuous growth from within the customer community is high and exciting