National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

2nd/3rd Line IT Support - MSP

City of London
1 month ago
Applications closed

Related Jobs

View all jobs

3rd Line IT Support

Technical Support Engineer

IT Support Engineer

IT Technician

Network Infrastructure Engineer

Network Engineer (Field Based)

Role: Level 2/3 IT Engineer - MSP IT Sector
Salary: £45,000
Location: Central London

We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support.

We're seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact.

Why Join us?

Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery.
Career Growth - Access funded certifications and structured progression in a growing MSP.
Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems.Your Role
As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies.

Key Responsibilities

Support & Troubleshooting

Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls.
Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised environments.
Configure and maintain SonicWall firewalls, Hyper-V/VMware servers, and 3CX VoIP systems.Project Delivery

Lead projects including cloud migrations (Azure, O365), hardware rollouts, and network upgrades.
Manage timelines, client expectations, and successful delivery outcomes.
Provide technical documentation and post-project reviews.Mentoring & Internal Development

Coach junior engineers and contribute to team training sessions.
Help shape KPI reporting and continuous improvement initiatives.What We're Looking For

Experience in an MSP environment.
Proven experience with:
Windows Server, Office 365, Azure
SonicWall firewall configuration
Virtualisation: Hyper-V and/or VMware
Automation: PowerShell scripting, Power Automate flowsIf you are looking for a role in a forward thinking, tech focussed environment, look no further than here.

Please apply with an up-to-date CV to be considered

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How to Find Hidden Cyber Security Jobs in the UK Using Professional Bodies like BCS, CIISec & More

The demand for skilled cyber security professionals in the UK has never been higher. With threats increasing in sophistication and frequency, organisations are urgently hiring ethical hackers, threat analysts, GRC specialists, and security architects. But many of the most valuable roles—particularly in government, defence, and critical infrastructure—are never publicly advertised. Instead, these jobs are shared behind the scenes through trusted networks, private communities, and professional bodies. In this article, we explore how to uncover hidden cyber security jobs in the UK using organisations like the BCS (The Chartered Institute for IT), CIISec (The Chartered Institute of Information Security), ISACA, and ISC² UK Chapter. We’ll show you how to use membership directories, special interest groups, CPD events and informal networks to gain early access to roles most people never see.

How to Get a Better Cyber Security Job After a Lay-Off or Redundancy

Redundancy is never easy—especially in a fast-moving field like cyber security, where your skills and experience are constantly evolving. But if you’ve recently been made redundant from a cyber security role, know this: the UK cyber workforce remains in high demand, and your expertise is more valuable than ever. Whether you’re a SOC analyst, penetration tester, incident responder, security architect or GRC specialist, there are still thousands of opportunities across sectors including finance, defence, government, retail, and critical infrastructure. This guide will help you turn redundancy into a career relaunch, with a clear action plan tailored to the UK cyber security job market.

Cyber Security Jobs Salary Calculator 2025: Check Your Market Value in Seconds

Why yesterday’s pay survey no longer protects you. “Could I earn more at a managed SOC?” “Is that fintech’s offer really competitive?” Every UK cyber‑security professional asks some version of those questions—usually after another colleague lands a pay rise, a recruiter sends a tempting JD, or a fresh breach makes headline news. Yet salary guides published even last year feel as out‑of‑date as a forgotten antivirus signature. Since 2024, ransomware gangs switched to double‑extortion, deepfake phishing exploded, & the EU’s NIS2/DORA regulations bled into UK contracts despite Brexit. With each shift, salary bands move. To cut through stale averages, CybersecurityJobs.tech distilled a three‑factor formula that lets you estimate a realistic 2025 salary in under a minute. Feed in your role, your UK region, & your seniority level. The output arms you with data‑driven leverage for your next appraisal, job application, or freelance rate card. This article explains the formula, reveals the forces pushing cyber pay ever higher, & outlines five practical moves to boost your market value within ninety days.