Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

2nd Line Support Engineer - IT Security Focus - Onsite

Bromsgrove
4 days ago
Create job alert

2nd Line Support Engineer – IT Security Focus - Onsite 

The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company.

Key Duties/Responsibilities

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
Remote access solution implementation and support: VPN, Remote Desktop Services.
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Key Technical Background

Office 365
Azure Active Directory
Microsoft Intune
Microsoft Teams
Windows Server(s), 2019, 2016, 2012, 2008
Active Directory
Google Workspace Administration
Google Workspace Apps (very similar to Microsoft suite)
User Creation / management
AD Permissions management
Group Policy
Understanding of network concepts
Antivirus and vulnerability monitoring
System Patching
Desirable Background

CompTIA Security+ or similar IT Security certifications
Keen interest in cyber security and understanding of key concepts and protocols.
Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
Previous experience within a SOC environment.
Experience within IT Security, inc. patching, vulnerability
Experience with SIEM or Service Desk toolsets.
Essential Requirement for the role

Access to your vehicle for limited travel needs
Ability/willingness to gain SC clearance

Related Jobs

View all jobs

2nd Line IT Support Engineer

IT Field Engineer

2nd / 3rd Line Team Leader

Senior 3rd Line IT Engineer

1st Line Support Analyst

SOC Analyst (2nd Line)

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the cyber security jobs market in the UK is changing fast. Attackers are scaling up with automation & AI, cloud estates are more complex, & regulators are tightening expectations around resilience & data protection. At the same time, budgets are under pressure & some organisations are consolidating their tech teams. Despite all this, demand for cyber security skills remains strong. Skilled defenders, engineers & leaders are still hard to find, & the stakes are only getting higher. Whether you are a cyber security job seeker planning your next move, or a recruiter building security teams, understanding the key cyber security hiring trends for 2026 will help you make better decisions.

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.

Why Cyber Security Careers in the UK Are Becoming More Multidisciplinary

Cyber security used to be viewed primarily as a technical discipline: firewalls, encryption, intrusion detection, penetration testing. In the UK today, it’s far broader. Organisations now face complex legal frameworks, ethical dilemmas, human-behaviour risks, communication challenges & usability hurdles. This shift means cyber security careers are becoming more multidisciplinary. From protecting NHS patient records to defending financial services, securing supply chains & safeguarding national infrastructure, cyber security now touches every sector. Employers increasingly want professionals who understand law, ethics, psychology, linguistics & design alongside traditional technical skills. In this article, we’ll explore why UK cyber security careers are expanding in this way, how these five disciplines shape the profession, and what job-seekers & employers need to know to thrive in this new landscape.