2nd Line Support Engineer | £28,000–£35,000 | Hybrid (Gloucester + WFH)
Looking to take the next step in your IT career with a company that genuinely values your input and invests in your growth? If you're ready to work on a variety of technologies and be part of a newly established team with a fresh, forward-thinking approach, this could be the role for you.
We’re hiring on behalf of a leading MSP with a strong focus on cloud solutions, cyber security, and digital transformation. They’ve built their reputation by delivering outstanding service to clients across the UK, and now they’re growing again.
This role isn’t just about keeping things ticking over. It’s about diving deeper into tech, developing your skills, and being supported by a company that wants to see you progress.
What You’ll Be Doing
As a 2nd Line Support Engineer, you’ll be the go-to for resolving technical issues that go beyond the basics. Expect hands-on work, regular collaboration with the wider team, and the chance to be part of exciting customer projects.
Here’s a snapshot of what you’ll be doing:
Handling 2nd line support requests across a variety of client environments – mainly Microsoft-focused
Investigating and resolving escalations from the Service Desk team
Working with technologies such as Microsoft 365, Azure, Windows 10/11, networking, and more
Assisting in the setup, configuration and support of client systems, devices and infrastructure
Documenting fixes, updating knowledge bases, and contributing to process improvements
Liaising with 3rd line engineers and project teams to support more complex implementations
It's a varied role with loads of learning opportunities, ideal if you're naturally curious and love getting to the root of an issue.
What You’ll Bring
You don’t need to know everything – just bring solid foundations, a proactive attitude, and a real desire to learn.
What we're looking for:
Experience in a 2nd line support role, ideally within a fast-paced or MSP environment
Strong knowledge of Windows 10/11, Office 365, Azure AD and general desktop support
Familiarity with Windows Server environments (2016 onwards)
Understanding of basic networking – LAN, WAN, switches, firewalls
A methodical approach to troubleshooting and excellent customer service skills
Eagerness to learn and progress toward 3rd line responsibilities
Bonus points for:
Experience with Intune, Autopilot, Exchange Online, or virtualisation (VMware/Hyper-V)
Any exposure to cloud migrations or project work
Awareness of ITIL processes or Information Security best practices
Think you're nearly there but not quite ticking every box? Still apply, this company is all about development.
What’s in It for You?
Salary: £28,000–£35,000
Hybrid working: balance between home, office and site work
Leave: 23 days + your birthday off + bank holidays (increasing with service)
Private healthcare
Pension & life cover
Collaborative team culture with loads of knowledge-sharing
Progression path to 3rd Line and project work
You’ll be part of a team that celebrates learning, encourages questions, and helps you step confidently into more senior responsibilities when you’re ready.
Recruiter: Callum Thompson
